Grace Gainey
Moselle,MS
Summary
Proactive customer assistant recognized for strong attention to detail and conflict resolution abilities. Experienced in maintaining inventory levels and providing top-notch customer service to drive satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Assistant
Wells Pharmacy
Laurel, MS
11.2019 - 05.2025
- Delivered excellent customer service, fostering repeat business and loyalty.
- Resolved customer complaints professionally, contributing to enhanced customer satisfaction.
- Welcomed customers warmly as they entered the store.
- Answered customer inquiries regarding products, prices, and availability.
- Processed transactions accurately using the point-of-sale system.
- Processed payments via cash, check or credit card.
- Checked out customers using scanners or other electronic equipment.
- Maintained up-to-date knowledge of store policies related to payments, returns and exchanges.
- Recommended additional items tailored to customer needs, increasing sales opportunities.
- Ensured proper display of promotional materials at checkout areas.
- Performed opening and closing procedures according to company protocol.
- Verified that all point of sale equipment was properly functioning before the start of each shift.
- Handled inventory management duties such as stocking shelves, setting up displays and conducting regular inventories.
- Managed inventory levels and organized stock for optimal display.
- Inspected returned items for damage prior to restocking them on shelves.
- Maintained cleanliness and organization of the pharmacy environment.
- Maintained cleanliness by regularly cleaning shelves, counters, and tables.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Supported promotional activities and merchandising efforts in-store.
- Demonstrated product features and benefits to customers.
Education
High School Diploma -
Laurel Christian School
Laurel, MS06.2020
Skills
- Customer service
- Point of sale management
- Inventory management
- Customer relationship management
- Product knowledge
- Visual merchandising
- Conflict resolution
- Complaint handling
- Problem solving
- Attention to detail
- Issue management
- Sales techniques
Timeline
Customer Assistant
Wells Pharmacy
11.2019 - 05.2025
High School Diploma -
Laurel Christian School