Hi, I’m
Kara Carr
218 Lazy Hollow Drive League City,TX
Overview
2
years of professional experience
1
Certificate
Work History
Houston Area Safety CouncilWebster, TX
Customer Assistant
12.2022 - Current
Job overview
- Checked in and verified trainee's IDs
- Registered trainees for coursework and processed payments
- Took pictures for badges and printed out badges for trainees
- Followed up on emailed customer inquiries within standard response times.
- Monitored trainees in the eLearning lab to ensure that all rules were being followed,verified test scores, and entered scores into computer system
- Operated clinic for respirator fit testing, pulmonary function tests, and audiograms
- Elevated customer satisfaction by troubleshooting respirators during testing and resolving issues efficiently.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
Meador Staffing ServicesClear Lake, TX
Temp Worker
09.2022 - 12.2022
Job overview
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked insurance benefits, received payments and provided receipts.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Communicated with patients to ensure quality of care.
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
BCForward/ DRCRemote
Standardized Test Scorer
04.2022 - 06.2022
Job overview
- Experienced in Louisiana and Pennsylvania rubric scoring system implemented for specific projects
- Scored 4th, 6th, and 8th grade math state assessments electronically according to state rubric standards and training provided.
- Collaborated with team members to deliver project requirements, develop solutions and execute deadlines.
- Managed multiple projects and tasks to ensure high quality and timely delivery.
Education
The University of Texas At TylerTyler, TX
Master of Business Administration from Healthcare Management
12.2019
New England CollegeHenniker, NH
Bachelor of Science Degree from Healthcare Administration
05.2016
Skills
- Active listening
- Critical thinking
- Decision-making
- Reliable & trustworthy
- Efficient in Microsoft Word and Microsoft Team
- Customer Service
- Data management
- Training and Development
- Flexible and Adaptable
- Detail Oriented
- Organizational Skills
- Understanding Customer Needs
- Excellent Verbal and Written Communication
- Customer Service
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Data Entry
- Software Troubleshooting
- Computer Skills
- Good Work Ethic
- Basic Spreadsheet Knowledge
- Basic Math
Timeline
Customer Assistant
Houston Area Safety Council
12.2022 - Current
Temp Worker
Meador Staffing Services
09.2022 - 12.2022
Standardized Test Scorer
BCForward/ DRC
04.2022 - 06.2022
The University of Texas At Tyler
Master of Business Administration from Healthcare Management
New England College
Bachelor of Science Degree from Healthcare Administration
Certification
- First Aid/CPR/AED Certified
- CAOHC Certified Hearing Conservationist
Honors
*Student Marshal May 2016
Highest GPA of the business division at New England College.
*National Society of Leadership and Success August 2019
Honors
*Student Marshal May 2016
Highest GPA of the business division at New England College.
*National Society of Leadership and Success at University of Texas in Tyler August 2019