Grace Gallagher
Orlando,FL
Summary
Motivated and outgoing college student with strong communication and costumer service skills and a positive attitude. Thrives in fast-paced environments, stays organized under pressure, and learns quickly. Reliable team player with strong time management and interpersonal skills, passionate about helping others and creating positive customer experiences while continuing to grow professionally.
Overview
5
5
years of professional experience
Work History
Team Member
Firehouse Subs
Dunedin, Fl
03.2022 - 12.2026
- Prepared and assembled sandwiches according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service by actively engaging with patrons and addressing inquiries efficiently.
- Assisted in training new team members on food preparation techniques and operational procedures.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Restaurant Hostess
North Italia Restaurant
Orlando
11.2024 - 06.2025
- Greeted and seated guests promptly, ensuring a welcoming restaurant atmosphere.
- Managed reservation system efficiently
- Assisted with menu knowledge, enhancing guest experience through informed recommendations.
- Collaborated with waitstaff to coordinate food service, maintaining smooth operations during peak hours.
- Monitored dining area for cleanliness and readiness, upholding restaurant standards of service.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Education
Environmental Science
University of Central Florida
Orlando, FL05-2029
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Front Desk Support
- Multitasking
- Reliability
- Money handling
Timeline
Restaurant Hostess
North Italia Restaurant
11.2024 - 06.2025
Team Member
Firehouse Subs
03.2022 - 12.2026
Environmental Science
University of Central Florida