Summary
Overview
Work History
Education
Skills
Timeline
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Grace Garrity

New York,New York

Summary

Dedicated Product Manager professional with a history of meeting team goals utilizing consistent and organized practices. Spearheaded dashboard automation, enhancing data reporting efficiency, and led cross-functional projects to mitigate risks, demonstrating exceptional Problem Solving & Decision-Making skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Product Manager

JPMorgan Chase
01.2023 - 07.2024
  • Analyzed & reported KPI metrics to measure ChaseNet product performance, including monthly P&L updates
  • Collaborated with various teams to deliver pricing & repricing updates to Merchants
  • Managed yearly preparation for audits and examinations, ensuring full compliance with relevant laws and regulations at all times.
  • Maintained yearly SOP approvals, updates & testing qualifications
  • Spearheaded the creation of a Dashboard automation process for an enhanced data reporting platform

Payment Operations & Risk Associate

Nate Inc.
01.2022 - 09.2022
  • Managed day-to-day payment operational tasks from monitoring user accounts, ensuring purchases processed correctly, to detecting risky activity and completing requests from our customer experience team.
  • Assisted the head of Payment Products in maintaining our risk reporting processes, including launching a risk assessment platform with Alloy, for increased accuracy and efficiency in merchant data protection.
  • Spearheaded a cross-functional project to improve user experience & resolution time
  • Taught employees how to control risks at front line

Associate Home Advisor

Better.com
07.2021 - 12.2021
  • Managed client relationships through mortgage education and supported in decision making
  • Reviewed client finances to ensure qualification for loan pre-approval
  • Facilitated operational trainings for new team members
  • Collaborated with team members to develop strategies for improving overall service quality and Borrower retention.

Processing Expert Associate

Better.com
08.2020 - 07.2021
  • Prepared client documents detailing personal finances for optimal hand-off collaboration with managers, underwriters & closers to create more effective workflows
  • Increased Borrower satisfaction by resolving complex issues including client frustrations with price changes and loan processing, providing exceptional service at all times
  • Created & facilitated training documents for new employees, ensuring smooth onboarding process.
  • Determined borrower credit risk

Customer Experience Associate

Better.com
07.2019 - 08.2020
  • Facilitated pre-approval letters by guiding Borrowers through the pre-approval application process while addressing any concerns or questions raised along the way.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed the Refunds Team on daily tasks and monthly metrics including implementing a new scheduling system to delegate assignments to team members more efficiently and support in overflow
  • Revamped refund-related content with an internal information platform
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members

Sales & Administrative Coordinator

Venture Photography Studios
12.2016 - 07.2019
  • Nurtured existing client database by maintaining external relationships, scheduling appointments and directing creative meetings
  • Launched off-site events to expand and enhance clientele
  • Implemented sales improvement strategies such as digital marketing and promotional concepts

Education

Bachelor of Science - Psychology

Radford University
Radford, VA
05.2017

Skills

  • KPI Tracking
  • Project Planning
  • Documentation Management
  • Client Relations, Customer Empathy
  • P&L Management
  • Problem Solving & Decision-Making
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Cross Functional Leadership
  • Fraud detection
  • Product Documentation
  • Reliability

Timeline

Product Manager

JPMorgan Chase
01.2023 - 07.2024

Payment Operations & Risk Associate

Nate Inc.
01.2022 - 09.2022

Associate Home Advisor

Better.com
07.2021 - 12.2021

Processing Expert Associate

Better.com
08.2020 - 07.2021

Customer Experience Associate

Better.com
07.2019 - 08.2020

Sales & Administrative Coordinator

Venture Photography Studios
12.2016 - 07.2019

Bachelor of Science - Psychology

Radford University

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Grace Garrity