Grace Getz
Wilmington,NC
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
JohnnyLukes Kitchen + Bar
Wilmington, NC
11.2024 - Current
- Deliver polished, attentive table service in an upscale dining environment with high guest expectations.
- Maintain strong menu knowledge, including preparation methods, flavor profiles, and common allergens.
- Provide introductory cocktail and beverage service, coordinating with bartenders to ensure accuracy and timing.
- Manage pacing of courses and table flow to enhance the overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
Concession Attendant
Winter Park Concessions
Wilmington, NC
04.2023 - 06.2025
- Delivered efficient, friendly service while handling cash and digital transactions.
- Collaborated with team members to optimize workflows and improve service during events.
- Communicated clearly with guests regarding menu items, allergens, and pricing.
- Operated point-of-sale systems accurately, minimizing transaction errors and enhancing customer experience.
- Provided excellent customer service by efficiently processing transactions and addressing inquiries.
- Managed time effectively during busy periods by prioritizing tasks according to urgency and importance.
Hostess
Four Corners
Wilmington, NC
06.2024 - 10.2024
- Created a welcoming first impression by greeting guests with professionalism and warmth.
- Managed reservations, seating rotations, and high-volume phone inquiries.
- Built rapport with regular guests and assisted servers to maintain smooth service.
- Trained new host staff on procedures and customer engagement techniques.
Education
Bachelor of Arts (B.A.) - Special Education & Behavior Analysis
University of North Carolina Wilmington
12-2026
Diploma - undefined
Garner Magnet High School
06-2022
Skills
- Enhanced guest experience
- Menu knowledge & dietary accommodations
- Basic cocktail & bar knowledge
- Food running
- High volume dining
- Team collaboration
- Upselling & check control
- Guest recovery & discretion
Timeline
Server
JohnnyLukes Kitchen + Bar
11.2024 - Current
Hostess
Four Corners
06.2024 - 10.2024
Concession Attendant
Winter Park Concessions
04.2023 - 06.2025
Diploma - undefined
Garner Magnet High School
Bachelor of Arts (B.A.) - Special Education & Behavior Analysis
University of North Carolina Wilmington
ADDITIONAL EXPERIENCE
- Ghost Tour Guide: US Ghost Adventures — Wilmington, NC
- March 2024 - October 2025 - Engaged large groups with confident public speaking and storytelling.
- Manager: Martindale Brothers Cleaning LLC — Surf City, NC
- March 2024 - Present - Supervised staff, ensured quality standards, and maintained client satisfaction.