Summary
Overview
Work History
Education
Skills
Timeline
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Grace Gillespie

Wilmington,NC

Summary

Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Works well with customers and listens to their needs, in order to provide the best service possible.

Overview

2
2
years of professional experience

Work History

Cashier

Panera Bread
Wilmingtn , NC
02.2024 - Current
  • Processed various forms of payment including credit cards and cash, processing customer payments quickly and returning exact change and receipts.
  • Created accurate orders for customer satisfaction and ease.
  • Answered multiple calls per shift to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted on the barista station. making hot and iced drinks as well as smoothies and bagels.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Conducted regular inventory checks and restocked supplies as needed.
  • Adapted quickly to menu changes or updates while maintaining quality service.
  • Described menu items to customers and suggested appealing products.
  • Utilized POS system to receive and process customer payments.

Cashier

Michael's Arts & Crafts Store
07.2022 - 01.2023
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Filled online orders for in store pickup.

Education

Senior -

E. A. Laney High
Wilmington, NC
06-2024

Skills

  • Cleaning and Sanitizing
  • Money Handling
  • Verbal and Written Communication
  • Refunds and Exchanges
  • Active Listening
  • Online Orders Preparation
  • Customer Service Excellence
  • Loyalty Program Promotion
  • Judgment and Decision-Making
  • Payment Collection
  • Coupon Redemption
  • Collecting Carts
  • Cash Register Systems

Timeline

Cashier

Panera Bread
02.2024 - Current

Cashier

Michael's Arts & Crafts Store
07.2022 - 01.2023

Senior -

E. A. Laney High

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Grace Gillespie