Grace Gillum
Katy,TX
Summary
Results-driven professional with extensive experience in healthcare, administration, and logistics, excelling in high-paced environments that require strong leadership, process optimization, and compliance management. Skilled in team supervision, workflow coordination, and operational efficiency, with a keen ability to adapt to diverse roles and responsibilities. Known for exceptional problem-solving skills, attention to detail, and a commitment to excellence, seeking opportunities to leverage expertise in a dynamic and growth-oriented organization.
Overview
17
17
years of professional experience
Work History
Warehouse Team Lead
Amazon HOU6
04.2022 - 03.2025
- Supervised a team of associates, ensuring productivity and quality standards were met in a fast-paced environment
- Led process improvement initiatives, optimizing workflow and reducing operational inefficiencies
- Managed team performance, providing training, coaching, and feedback to ensure a high level of team engagement and productivity
- Ensured compliance with safety regulations and company policies while fostering a culture of accountability and teamwork
Warehouse Associate
Amazon HOU6
11.2021 - 04.2022
- Assisted in the daily operations of the warehouse, including picking, packing, and shipping products
- Met productivity and accuracy targets, ensuring timely and accurate order fulfillment
- Maintained a clean and safe working environment, adhering to all safety protocols
Program Coordinator & Supervisor
Action Resources Total Care, Inc.
01.2019 - 09.2021
- Coordinated daily operations and supervised staff in a healthcare setting
- Developed and implemented care plans, ensuring optimal service delivery for clients
- Provided training and guidance to new staff, ensuring they adhered to company policies and procedures
- Managed schedules, appointments, and other administrative tasks to ensure smooth operations
Certified Nursing Assistant (CNA)
Ferncrest Manor
11.2016 - 12.2018
- Provided direct care to patients, including bathing, dressing, and feeding
- Monitored vital signs and reported any changes in patient conditions to nursing staff
- Assisted patients with mobility and ensured safety during daily activities
Personal Care Attendant & Administrative Assistant
Action Resources Total Care, Inc.
08.2008 - 08.2016
- Assisted clients with daily living activities, including personal hygiene, mobility, and companionship
- Managed client documentation, ensuring accurate record-keeping and confidentiality
- Supported administrative functions, including scheduling, filing, and office management
Education
High School Diploma -
New Orleans Charter Science and Mathematics High School
New Orleans, LA05.2011
College Coursework - Nursing
Delgado Community College
New Orleans, LA03.2012
Skills
- Patient Care & Assistance
- Personal Hygiene Support
- Vital Signs Monitoring
- Mobility Assistance & Fall Prevention
- Infection Control Practices & Sanitation Standards
- Staff Training & Supervision
- HIPAA Compliance & Confidentiality
- Process Improvement & Workflow Optimization
- Team Leadership & Performance Management
- Inventory Control & Quality Assurance
- Record Keeping & Patient Documentation
- Order picking
- Shipping and receiving
- Warehouse operations
- Team supervision
- Conflict management
- OSHA safety trained
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
Timeline
Warehouse Team Lead
Amazon HOU6
04.2022 - 03.2025
Warehouse Associate
Amazon HOU6
11.2021 - 04.2022
Program Coordinator & Supervisor
Action Resources Total Care, Inc.
01.2019 - 09.2021
Certified Nursing Assistant (CNA)
Ferncrest Manor
11.2016 - 12.2018
Personal Care Attendant & Administrative Assistant
Action Resources Total Care, Inc.
08.2008 - 08.2016
College Coursework - Nursing
Delgado Community College
High School Diploma -
New Orleans Charter Science and Mathematics High School
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