Grace Glasscock
Houston
Summary
Aspiring Customer Service Professional actively pursuing opportunities to support business growth where strategic vision, strong management style, and customer service are held at a premium. Motivated young professional with an ambition for customer support and problem solving. Personable and creative, serves customers with enthusiasm and professionalism, works well in a team environment.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Houston
08.2023 - Current
- Ensured passenger safety through effective safety demonstrations and briefings.
- Responded to passenger inquiries and resolved issues promptly and professionally.
- Maintained cabin cleanliness and organized supplies during flights.
- Collaborated with flight crew to ensure smooth flight operations and communication.
- Monitored passenger comfort and addressed needs throughout the flight duration.
- Conducted pre-flight checks on emergency equipment and supplies for compliance.
- Adhered to company policies and procedures while providing exceptional customer service.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Greeted passengers, answered questions, and directed them to their seats.
Front Desk
Pediatric Dental Safari
06.2021 - 08.2022
- At a pediatric office, you need continuous nice, thoughtful, and high energy customer service with every phone call and interaction you have.
- I created appointments, take insurance down, check people in, distribute medical forms and answer phone calls.
Receptionist
Waxing the City
08.2021 - 07.2021
- Supported every cerologist in the studio.
- Provide customer support, active communication, and receptionist responsibilities.
- Served as the first point of contact for all customer interactions.
- Sell customers memberships and products.
Receptionist
Glo Sun Spa
01.2020 - 01.2021
- Grew customer relations by using various platforms of communication.
- Utilized problem solving skills to maintain great customer service.
- Set up memberships and directed the store front.
Dental Assistant
Pediatric Dental Safari
07.2020 - 11.2020
- Brought patients back to chairs and assisted the Dr. during check ups.
Swim Instructor
Pengu Swim School
11.2018 - 07.2019
- Growing client relations with superb customer service.
- Created lesson plans, maintained schedules in an efficient manner and communicated with clients and children.
Education
Texas State University
08.2025
Lonestar Community College
05.2021
Highschool Graduate -
Obra D. Tompkins High School
01.2018
Dental Assistant Certified -
Houston Dental Assistant School
Skills
- Interpersonal Skill
- Motivated
- Time Management
- Problem Solver
- Active Communication
- Team Player
References
- Dwayne Drozdiak, Country Manager, ATT Glove Solutions, 281-844-8316, dwaynedrozdiak@hotmail.com
- Kaitlyn Reid, Business Development, Monteith Abstract & Title Company, 713-410-2199, kaitlyn.reid@monteithtile.com
Timeline
Flight Attendant
Southwest Airlines
08.2023 - Current
Receptionist
Waxing the City
08.2021 - 07.2021
Front Desk
Pediatric Dental Safari
06.2021 - 08.2022
Dental Assistant
Pediatric Dental Safari
07.2020 - 11.2020
Receptionist
Glo Sun Spa
01.2020 - 01.2021
Swim Instructor
Pengu Swim School
11.2018 - 07.2019
Texas State University
Lonestar Community College
Highschool Graduate -
Obra D. Tompkins High School
Dental Assistant Certified -
Houston Dental Assistant School
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