Grace Goodchild
Work Preference
Desired Job Title
Location Preference
Location:
Open to relocation:
Important To Me
I’m a customer-focused professional with a deep passion for hospitality and workplace engagement. I am committed to fostering a welcoming, efficient, and inspiring environment for employees and visitors.
My background in customer services, combined with my experience as an athlete, allows me to stay composed under pressure and embrace new challenges. This allows me to deliver exceptional results in fast-paced environments. I’m energized by connecting with people, creating meaningful experiences, and bringing positivity to both customers and coworkers.
Work History
Creative Designer and Customer Service Associate
7 MonthsMy role at Kendall Flower Shop allowed me to blend my artistic vision and my client interaction skills to collaborate creativity with my customers and coworkers. Some of my responsibilities included
- Building rapport with clients by understanding needs and anticipating demands, enhancing overall satisfaction.
- Designed floral arrangements for various occasions, enhancing visual appeal and customer satisfaction.
- Handled customer inquiries via phone, email, and in-person, facilitating effective communication.
- Gaining knowledge of design principles including color palette, style visions, brand identity and project goals.
Front of House Coordinator
3 MonthsAs a front of house coordinator for the upscale jazz bar and cocktail lounge Grace by Nia, I managed multiple responsibilities to ensure my team could deliver an exceptional experience to our customers and VIP guests. This role taught me how to
- Coordinated front-of-house operations to ensure seamless guest experiences and exemplary service
- Create a memorable dining experience for high-profile guests
- Organize tasks effectively to meet urgent deadlines in a high-pressure environment
- Communicate in a clear and professional manner
Server
1 Year 9 MonthsServing has equipped me with lifelong skills that have shaped my passion for delivering outstanding service and fostering an optimistic and exciting workplace environment. My responsibilities included-
- Managing multiple tables efficiently during peak hours, enhancing workflow and service speed
- Provide friendly, attentive, and personalized service to guests
- Trained new staff on restaurant protocols and steps of service, facilitating smoother transitions and maintaining high standards of customer service.
- Handled guest inquiries and complaints professionally, resolving issues to enhance experience.
Education
Bachelor of Science - Communications and Critical Thinking, Double Minor in Legal Studies and Political Science
Skills
Leadership & Activities
Chair of the Diversity, Equity, Inclusion Committee Umass Lowell College Democrats
- Developing, implementing, and overseeing DEI strategies, policies, and initiatives aligned with organizational goals.
- Raising awareness about unconscious bias, microaggressions, and inclusive leadership through hosting group workshops and DEI focused school events.
- Assessing and improving educational culture to ensure it is equitable, inclusive, and welcoming for all students and staff
- Addressing discrimination, harassment, or bias incidents with sensitivity and urgency.