Cassandra Griffin
Texarkana,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
21
21
years of professional experience
Work History
Sales Associate/Customer Service Associate
Ivan Smith Furniture
Texarkana, TX
02.2020 - Current
- Greeted customers and discussed needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales by 10% over 2 months by offering consultation on products and services and applying customer service and upselling techniques.
Cashier/Sales Associate
Village One Stop
Magnolia, AR
02.2007 - 08.2017
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Supported efficient and timely replenishment of sales floor merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers by answering questions and fulfilling requests.
- Skilled using cash register, including processing sales discounts and refunds.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Increased customer satisfaction with fast,knowledgeable customer service.
Business Owner
Little Light Of Mine
Magnolia, AR
01.2004 - 01.2007
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Trained and motivate 6 employees to perform daily business functions, including creating scents for candles and oils.
- Learned and remained updated on statutory requirements and regulations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Education
High School Diploma -
McRae High School
Mount Holly, AR08.1983
Skills
- Merchandising Knowledge
- Sales
- Upselling
- Exceptional Customer Service
- Adapt to diverse groups
- Cash Handling
- Relationship building
- Professional demeanor
- Excellent people skills
- Problem-solving skills
- Shipment processing
- Stocking and Replenishing
- Multi-tasking strength
Timeline
Sales Associate/Customer Service Associate
Ivan Smith Furniture
02.2020 - Current
Cashier/Sales Associate
Village One Stop
02.2007 - 08.2017
Business Owner
Little Light Of Mine
01.2004 - 01.2007
High School Diploma -
McRae High School
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