Summary
Overview
Work History
Education
Skills
Photos
Timeline
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Katina Domenech

Corinna,ME

Summary

I have over 20 years of customer service skill, problem solving. Going above and beyond expectations of management requirements, administering cpr. Assisted in a surgery, successfully owning 2 business and was self employed for a long time.

Overview

28
28
years of professional experience

Work History

Sales Associate/customer Service

Route 7 Pickers
Corinna
01.2016 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dog Trainer

Takoda Kennels
Corinna, ME
02.2004 - 09.2021

Bred purebred Siberian Huskies, delivered puppies, selectively picked out new owners to be if they were approved, trained dogs for behavioral issues and overall training, persisting would go and take care of animals in their home while owners were on vacation, doggy daycare as well.

HEIS

Emmc
Bangor
11.2002 - 09.2003
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated proficiency in electronic medical records systems, streamlining data entry processes while maintaining confidentiality.
  • Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Improved HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
  • Enhanced patient privacy by meticulously reviewing and updating medical records for accuracy and completeness.
  • Tracked and monitored requests for medical records release.
  • Reduced claim denial rates with thorough reviews of medical records and accurate coding practices.
  • Oversaw maintenance of medical records by verifying accuracy, completeness and compliance with licensing regulations.
  • Expedited claim processing times by reviewing medical records thoroughly and assigning appropriate codes efficiently.
  • Maintained accurate documentation of patient interactions using electronic medical records software.
  • Enhanced clinic workflow by organizing medical records and maintaining accurate documentation.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.
  • Maintained accurate medical records for timely retrieval, ensuring optimal patient care and treatment plans.
  • Increased patient data accuracy by diligently updating medical records with new information as needed.
  • Streamlined documentation processes to ensure timely completion of medical records and accurate information sharing.

Patient Transporter

EMMC
Bangor, ME
01.1997 - 11.2002
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
  • Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
  • Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
  • Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
  • Provided emotional support to patients and their families during challenging times, fostering a positive hospital experience.
  • Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
  • Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
  • Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
  • Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
  • Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
  • Educated patients and families to provide information on hospital policies and procedures related to patient transport.
  • Monitored patient progress to detect changes or unusual behavior and update medical personnel.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Cleaned, sanitized and moved hospital equipment.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Helped other staff with patient transfers by moving patients between departments.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Collaborated with other medical staff to achieve high level of patient safety and care.
  • Aided patients with wound and pressure sore care, alleviating pain and stress.
  • Followed sanitary and safety regulations to properly collect and dispose of medical waste.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.

Education

Did Not Graduate - Medical Secretary Science

Beal College
Bangor, ME

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Client Service
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving
  • Sales Strategies
  • Meeting deadlines
  • Merchandising knowledge
  • Upselling
  • Professional Demeanor
  • Retail Store Operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest Relations
  • Sales Training
  • Payment Processing
  • Strategic Planning
  • Merchandising understanding
  • Inventory Tracking
  • Sales Development
  • Inventory Control
  • Policy and Procedure Adherence

Photos

I was trying to send some photos through this section but I could only do one however I would love to show my talents.

Timeline

Sales Associate/customer Service

Route 7 Pickers
01.2016 - Current

Dog Trainer

Takoda Kennels
02.2004 - 09.2021

HEIS

Emmc
11.2002 - 09.2003

Patient Transporter

EMMC
01.1997 - 11.2002

Did Not Graduate - Medical Secretary Science

Beal College
Katina Domenech