Melissa Hidey
Dover,OH
Summary
Dedicated and ambitious retail professional with over 20 years of experience in customer service. Passionate about helping others and building productive working relationships. Possesses excellent work ethic and the ability to quickly learn new concepts and skills.
Overview
34
34
years of professional experience
Work History
Sales Associate/Customer Service
Tis the Season/Berlin Craft Mall
Berlin, US
05.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a XX% improvement in customer satisfaction ratings
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
Sales Associate/Customer Service
Hoffmans Crafts in the former Holmes County Flea Market
Berlin, US
09.2012 - 10.2021
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
Cashier
Wal-Mart
New Philadelphia, US
07.2007 - 05.2012
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Assisted customers with store and product complaints
- Worked as a team member performing cashier duties, product assistance and cleaning
- Customer service manager duties
- Performed customer service manager duties
Assistant Manager
Fox's Pizza
New Philadelphia, US
08.2004 - 07.2007
- Preparing customer orders and making sure they are received in a timely manner
- Responsible for scheduling of employees
- Handling of customer complaints
- Closing out cash drawer at end of shift and making bank deposits
Home Health Aide
Private paid clients
New Philadelphia, US
06.1990 - 12.2003
- Provided home health care for numerous years for private individuals in their homes
- Performed different duties such as cleaning, personal health care, errands, anything the client needed done
- Took clients to doctor appointments or any other appointments they needed to go to
Education
High School Diploma - Business, Marketing and Communications
New Philadelphia High School
New Philadelphia, OH05.1990
Skills
- Home Care
- Customer Needs Assessment
- Payment Processing
- Retail loss prevention
- Excellent communication skills
- Exceptional customer service
- Professional Demeanor
- POS System Operation
- Calm Demeanor
- Positive and professional
- Customer Service
- Excellent people skills
- Retail Store Operations
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Sales Associate/Customer Service
Tis the Season/Berlin Craft Mall
05.2024 - Current
Sales Associate/Customer Service
Hoffmans Crafts in the former Holmes County Flea Market
09.2012 - 10.2021
Cashier
Wal-Mart
07.2007 - 05.2012
Assistant Manager
Fox's Pizza
08.2004 - 07.2007
Home Health Aide
Private paid clients
06.1990 - 12.2003
High School Diploma - Business, Marketing and Communications
New Philadelphia High School
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