GRACE GOTZINGER
Mesa,AZ
Summary
Customer-centric professional with extensive experience in customer service, retail sales, and administrative support. Expertise in cash handling, point-of-sale systems, and inventory management, coupled with a proven ability to foster customer trust and address concerns effectively.
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Hyundai customer care
InTouchCX
Mesa, Az
11.2025 - Current
- Managed inbound calls to ensure customer inquiries were addressed promptly. with customers in a friendly and professional manner.
- Achieved daily call flow targets and quotas for customer interactions.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Proposed ideas and solutions that improved team collaboration and overall outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Asset Protection / Doorhost
Walmart
Mesa, AZ
07.2025 - 01.2026
- Monitored store entry and exit points to support loss prevention and customer safety.
- Verified receipts to prevent shrink and addressed policy concerns promptly.
- Enforced store policies while ensuring a positive customer experience.
- Communicated effectively with team members regarding security observations.
- Contributed to a safe and organized shopping environment through proactive monitoring.
Pet Sales Associate
Bark Avenue
Mesa, AZ
07.2024 - 07.2025
- Educated customers on pet nutrition and care products, enhancing their purchasing decisions.
- Cultivated customer relationships that fostered repeat business and loyalty.
- Maintained animal areas and organized products, ensuring health standards and optimal store presentation.
Bookkeeper/Data Entry
All American Waste Services
Mesa, AZ
06.2022 - 09.2024
- Managed invoice processing, bill coding, and payment records to ensure accuracy and maintain organized financial documentation.
- Assisted in preparing monthly financial reports and reconciling accounts to support accurate financial oversight.
- Implemented a digital filing system to enhance document tracking efficiency and streamline access to financial records.
Education
Associate of Applied Science - Veterinary Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 08.2024 - 09.2026
GED -
Skills
- Customer Relations & Service
- Conflict Resolution
- Customer Account Management
- Call center experience
- Call center operations
- Sales Support & Merchandising
- Inventory Organization
- Financial Customer Support
Certification
CPR
Timeline
Hyundai customer care
InTouchCX
11.2025 - Current
Asset Protection / Doorhost
Walmart
07.2025 - 01.2026
Associate of Applied Science - Veterinary Science
Maricopa Community Colleges, Mesa Community College
08.2024 - 09.2026
Pet Sales Associate
Bark Avenue
07.2024 - 07.2025
Bookkeeper/Data Entry
All American Waste Services
06.2022 - 09.2024