Matthew Rogers

• Support daily operations for armed security team serving large retail client. Monitored armed patrol activity and directed officers to follow post orders and site regulations. Managed scheduling, post coverage, inventory control, and issue tracking to keep posts staffed and supplies available. Reviewed active licenses, permits, grooming standards, vehicle maintenance, safety inspections, new-hire onboarding, field training, and daily client meetings. Maintained professional client and customer interactions, reviewed daily and incident reports, and followed up on incidents with client for compliance and complete resolution.

Field service technician servicing full service ATMs, promotional kiosks, enrollment card printing kiosks, slot machines and electronic table games.

Diagnosing, troubleshooting and repairing electrical, software, or hardware issues, replacing parts, updating software and physically installing and removing kiosks or games. Loading and unloading of equipment, ordering parts and equipment, inventory control, customer satisfaction and support.

• Security site supervisor over eight officers at a vehicle patrolled client site.
• Duties include daily and weekly reports via email of all activities and incidents on site, weekly schedule submission, daily checks of officers reports, driver and site training for all new hires and coverage officers, monthly safety topic testing of all officers, uniform and readiness checks monthly of all officers, patrols of all property perimeters, guest and contractor check in , vehicle maintenance scheduling and recording, removal of unwanted persons from property when needed, reporting to facilities management in cases of property damage or needed maintenance.

• Branch assistant manager, training officer for new hirers, armored truck driver, messenger and guard, ATM technician, deposit processing and data entry, ATM and order packing and verification, coin verification and packaging, fleet maintenance log retention and reporting, daily and weekly safety briefing, route control for fleet on the road, supply inventory and ordering, interacting with the customers via work email, phone or in person to help meet their needs and resolve any issues. Helped in the maintaining and renewing of customer contracts with direct customer service and reporting.