Sarah Deschamps
Virginia Beach,VA
Summary
Results-driven customer service assistant manager with a proven track record of increasing customer satisfaction and team productivity by effectively managing daily operations, resolving customer issues promptly, and implementing process improvements. Consistently exceeding customer service goals, I have fostered a collaborative team environment during my 15 years in the industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager - Operations
Meineke Car Care
08.2023 - Current
- Lead as a motivated hands on manager by supporting staff, overseeing daily operations to ensure workflow is efficient and optimized to maximize sales and profitability while ensuring brand standards are followed so that all customers have an unforgettably excellent store experience.
- Actively and efficiently communicate and work with the owners/general managers to drive sales and profitability.
- Help create and maintain effective communication with employees by actively overseeing the flow of information, including store goals, sales programs and/or company communications.
- Develop and implement policies and procedures to ensure high levels of customer satisfaction.
- Training and supporting staff, banking deposits, warranty and insurance claims, scheduling, and inventory audits.
Assistant Manager
Express Auto Electric
09.2017 - 08.2023
- Front office manager, direct report to owner.
- Duties and responsibilities included, service coordinator, account payable and account receivable, payroll, scheduling, insurance claims, banking and financial reconciliation.
Customer Service Assistant Manager
Food Lion
02.2017 - 05.2022
- Support the management and duties of store operations to meet financial and sales goals.
- Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
- Maintain solid communications with the management team, all associates in the store and throughout the organization.
Office Manager
Soft Palate Dentistry
03.2015 - 09.2017
- Insurance verification, medical billing assistant, scheduling coordinator, treatment plan advising, and dental assistant as needed.
Education
Associate's degree - Dental Assisting
Eastern School of Technology
Virginia Beach, VA06.1999
High school diploma - undefined
Wilson High School
Portsmouth, VA06.1997
Middle school education - undefined
Nansmond Suffolk Academy
Suffolk, VA06.1994
Skills
- Dental Assisting
- Dentrix
- Accounts Payable
- Medical Scheduling
- Office Management
- Medical Imaging
- Assistant Manager Experience
- Accounts Receivable
- QuickBooks
- Eaglesoft
- Chairside Assisting
- Insurance Verification
- Medical Office Experience
- Medical Records
- Management
- Infection Control Training
- Personal Assistant Experience
- Clerical Experience
- Front Desk
- Bookkeeping
- Financial Report Writing
- Supervising Experience
- Laboratory Experience
- Accounting
- Retail Sales
- Financial Acumen (10 years)
Certification
X ray, 11/01/98, Present
Timeline
Assistant Store Manager - Operations
Meineke Car Care
08.2023 - Current
Assistant Manager
Express Auto Electric
09.2017 - 08.2023
Customer Service Assistant Manager
Food Lion
02.2017 - 05.2022
Office Manager
Soft Palate Dentistry
03.2015 - 09.2017
Associate's degree - Dental Assisting
Eastern School of Technology
High school diploma - undefined
Wilson High School
Middle school education - undefined
Nansmond Suffolk Academy
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