Shawn Vansandt
Anchorage
Summary
Dynamic Service Advisor known for exceptional customer relationship management and effective communication skills. Experienced in managing service inquiries and preparing invoices, focused on delivering outstanding customer experiences and operational success.
Overview
6
6
years of professional experience
Work History
Service Advisor
Meineke Car Care
JBER
11.2024 - Current
- Streamlined appointment scheduling to enhance service workflow efficiency.
- Assisted customers with service inquiries and provided vehicle maintenance recommendations.
- Communicated with technicians to ensure accurate execution of services.
- Greeted customers and addressed needs in a professional manner.
- Managed incoming calls from potential customers seeking quotes or service information.
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for necessary repairs or maintenance services, advising customers accordingly.
- Explained features and benefits of dealership products and services to customers.
Store Manager
Oreilly Auto Pats
Anchorage
10.2019 - 11.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff in customer service and inventory management techniques.
- Fostered a positive work environment through team-building activities and recognition programs.
- Coordinated scheduling to ensure optimal staffing levels during peak hours.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
GED -
Homer Community College
Homer, AK09-2012
Skills
- Appointment scheduling
- Vehicle inspection
- Customer relationship management
- Invoice preparation
- Service recommendations
- Inventory management
References
References available upon request.
Timeline
Service Advisor
Meineke Car Care
11.2024 - Current
Store Manager
Oreilly Auto Pats
10.2019 - 11.2024
GED -
Homer Community College