Grace Gremore
Estes Park,CO
Summary
Proven team leader and adept barista at Bird’s Nest Estes Park, enhancing customer satisfaction through exceptional service and high-quality beverage preparation. Leveraged expertise in espresso machine operation and team collaboration to train new employees, significantly improving sales. Demonstrates outstanding problem-solving and interpersonal skills, ensuring a positive and professional customer experience.
Overview
5
5
years of professional experience
Work History
Barista
Bird’s Nest Estes Park
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Environmental Educator
YMCA of The Rockies Estes Park Center
08.2024 - 10.2024
- Designed visually appealing educational materials that effectively communicated complex environmental concepts to a diverse audience.
- Worked with children in elementary and middle school
- Lesson planning to meet teaching criteria
Gymnastics Coach
Wabash Valley Tumbling and Gymnastics
06.2019 - 05.2024
- Designed visually appealing educational materials that effectively communicated complex environmental concepts to a diverse audience.
- Worked with children in elementary and middle school
- Lesson planning to meet teaching criteria
Education
Bachelor - Psych
Saint-Mary-of-the-Woods
Terre Haute, INHigh School Diploma -
South Vigo High School
Terre Haute, IN05.2021
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- Food Preparation
- Menu Memorization
- Hospitality service expertise
- POS Systems
- Coffee machinery
- Professional Demeanor
- Coffee expertise
- Inventory Management
- Performance Improvement
- New Hire Training
- Drink customization
- Espresso preparation
- Up-selling
- Food Running
- Product Upselling
- Conflict Mediation
- Product displays
- Smoothie making
- Display case merchandising
- Coffee brewing
- Hospitality and accommodation
- Calm Demeanor
- Solid problem solver
- Espresso machine operations
- Positive and professional
- Customer Service
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
- Cleaning and sanitizing
- Active Listening
- Multitasking
- Relationship Building
- Resolving Complaints
- Organizational Skills
Timeline
Environmental Educator
YMCA of The Rockies Estes Park Center
08.2024 - 10.2024
Barista
Bird’s Nest Estes Park
07.2024 - Current
Gymnastics Coach
Wabash Valley Tumbling and Gymnastics
06.2019 - 05.2024
Bachelor - Psych
Saint-Mary-of-the-Woods
High School Diploma -
South Vigo High School
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