Grace Halfhill
Fidelity Investments
Burlington,KY
4
years of professional experience
Early-career professional with experience in patient care and support. Skilled in communication, problem-solving, and relationship-building, with a strong record of resolving issues, documenting care, and an intense passion for helping others. Skilled in advocating for patients' needs and expressing issues to healthcare professionals to ensure patients receive appropriate care.
Work History
Financial Customer Associate
9 Months- Resolved client inquiries regarding withdrawals and login errors.
- Guided customers through Fidelity online tools, mobile features, and self-service resources.
- Adapted quickly to changing workflows, service standards, and financial industry regulations.
- Delivered professional support across phone and digital channels while maintaining strong client satisfaction.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Certified Nursing Assistant
1 Year 1 Month- Monitored vital signs and reported changes in condition to nursing staff promptly
- Supported mobility transfers using proper lifting techniques and safe patient handling practices
- Documented care tasks, observations, and resident responses accurately in shift records
- Supervised training of new hires and assisted with their education of job duties.
- Communicated effectively with nurses, families, and care team members to support resident well-being
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
2 Years- Monitored vital signs and reported changes in condition to nursing staff promptly
- Responded to call lights and resident needs with respectful, timely bedside assistance
- Observed residents for safety concerns and escalated issues according to facility protocols
- Maintained clean, organized resident areas while following infection control procedures consistently
- Demonstrated empathy and compassion for patients and their families
- Collaborated effectively with interdisciplinary team to carry out doctors' orders and optimal treatment
Education
Bachelor of Science - Health Sciences
- Honoree of The National Society of Leadership and Success committee
- 3.5 GPA
- Cum laude graduate
Associate of Applied Science - Nursing
Skills
Microsoft office
Patient relationship management
Client documentation
Problem-solving abilities
Decision-making
Infection control
Vital sign monitoring
Collaboration and teamwork
Exceptional communication
CPR/AED
Customer service
Timeline
Financial Customer Associate
Fidelity Investments
04.2024 - 01.2025Read More
Certified Nursing Assistant
Dominion Senior Living
02.2023 - 03.2024Read More
Certified Nursing Assistant
St Elizabeth Hospital Medical Center
01.2021 - 01.2023Read More
Northern Kentucky University
Bachelor of Science from Health Sciences
Read More
Gateway Community And Technical College
Associate of Applied Science from Nursing
Read More