Terry Bowser II
Jacksonville,FL
Summary
Highly motivated and friendly team player. Detail-oriented and capable multi-tasker with minimum supervision. Excellent interpersonal communication skills and creativity. Positive and professional demeanor, which tends to help inspire staff members to perform at a high level. Have experience working with deadlines and in a fast-paced environment, while being able to complete the objective in a timely manner.
Overview
9
9
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
09.2022 - Current
- Engaged customers on phone by greeting them, answering questions regarding accounts or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing account information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Inventory Associate
Vision Manufacturing Tech
08.2021 - 08.2022
- Detail oriented with good penmanship
- Excellent communication skills with warehouse workers, purchasing department, and outside vendors
- Excel experience
- Proficient computer skills
- Able to work with minimum supervision
- Ability to perform basic math calculations
- Experience with manual inventory
- Lift up to 60 pounds at times
- Assists in monitoring work in process
- Posts updates to automated systems to ensure parts availability
- Identifies problems or discrepancies with parts and materials
- Assists within the work group to expedite and complete production activities to avoid schedule delays
- Assists with initial verification for identification and damage on incoming/outgoing receivers/shippers
- Processes receiving/shipping documentation
- Packages and processes shipments
- Assists with maintaining inventory of shipping/receiving supplies
- Able to operate forklift.
assistant manager
10.2019 - 03.2020
- Store key holder
- Performed cashier duties
- General upkeeping of common areas
- Monitoring and delegating tasks to volunteers
- Collecting, cleaning and price-tagging donations
- Opening/closing the store
- Aerospace ground equipment | united states air force
11.2014 - 03.2018
- Attention to detail throughout 1500+ individual unit inspections with zero quality assurance failures
- Frequent computer-use to ensure unit paperwork was up-to-date
- Handled over 1700+ unit forms
- Corrected over 200+ discrepancies on unit documents with 100% accuracy.
aerospace medical technician
united states air force
06.2014 - 10.2014
- Learned proper CPR techniques
- Trained in scenario-based EMT responses
- Completed EMT/Nursing courses at Military Technical School.
Education
Bachelor of Science - sports and health sciences
American Public University System
Charles Town, WV02.2022
Skills
- Skills & Abilities
- Capable of typing 70 words per minute
- Poised under pressure
- Extremely well-organized
- Accounting & Budgeting
- Upbeat & Motivated
- Google Docs
- Microsoft Office
- Microsoft Excel
- Customer Care
Timeline
Financial Customer Associate
Fidelity Investments
09.2022 - Current
Inventory Associate
Vision Manufacturing Tech
08.2021 - 08.2022
assistant manager
10.2019 - 03.2020
11.2014 - 03.2018
aerospace medical technician
united states air force
06.2014 - 10.2014
Bachelor of Science - sports and health sciences
American Public University System
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