April Major
Nashua,NH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
FINANCIAL CUSTOMER ASSOCIATE
FIDELITY INVESTMENTS
01.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
PRODUCTION COORDINATOR
AMETEK
01.2017 - 01.2023
- Managed engineering change requests ensuring materials comply with company guidelines and policies
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Conducted cycle count of stock room materials daily, as well as managed yearly Physical Inventory
LINE ASSEMBLER
GENTIGE
06.2016 - 02.2017
- Read and interpreted routine assembly schematics and drawings
- Inspected raw material, product and cartons for damage and correct dates
- Followed manufacturer's specifications, while applied knowledge of production methods
- Interpreted and followed verbal and written work orders
- Performed various production assembly operations on components and subassemblies
Education
Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
11.2021
Skills
- Active Learning
- Money handling abilities
- Teamwork and Collaboration
- Computer Skills
- Customer Service
- Goal-Oriented
Websites
Timeline
FINANCIAL CUSTOMER ASSOCIATE
FIDELITY INVESTMENTS
01.2023 - Current
PRODUCTION COORDINATOR
AMETEK
01.2017 - 01.2023
LINE ASSEMBLER
GENTIGE
06.2016 - 02.2017
Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY