Channsophonn Mam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills.
Overview
2
2
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Smithfield
02.2026 - Current
- Assisted clients with account inquiries and transaction processing.
- Resolved client issues by identifying needs and offering solutions.
- Maintained accurate records of customer interactions and transactions.
- Kept up-to-date with company policies and compliance regulations.
- Recorded inquiry details and action taken to assist customers or resolve problems.
- Ensured all transactions were processed in accordance with established procedures.
- Provided detailed information about products and services to customers.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
Dietary Aide
Cherry Hill Nursing Home
Johnston
03.2024 - 01.2026
- Assisted with dietary restrictions and individual meal preferences of residents.
- Maintained cleanliness and organization of kitchen and dining areas.
- Followed hygiene protocols for food handling and preparation diligently.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Maintained a safe working environment by following all safety protocols.
- Treated patients and team members with dignity and respect.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
Policy and Advocacy Intern
Rhode Island Black Business Association
Providence
06.2025 - 08.2025
- Assisted in drafting policy briefs for community stakeholders and decision-makers.
- Organized events to promote business resources and networking opportunities.
- Conducted surveys to gather feedback from local business owners on policy issues.
- Organized public forums on important topics related to organization's policies.
- Compiled data from various sources to develop reports for management review.
- Participated in meetings with external stakeholders to discuss proposed policy changes.
- Conducted research on relevant legal and policy issues, synthesizing information from a variety of sources.
- Monitored legislative activity at local, state, and federal levels that could affect organization's policy initiatives.
Cashier
McDonald's
Johnston
10.2024 - 03.2025
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of work area and dining space.
- Provided friendly customer service to enhance guest experience.
- Assisted in training new cashiers on policies and procedures.
- Addressed customer inquiries and resolved complaints promptly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Server
Dennys Restaurant
Johnston
12.2023 - 11.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and drink orders efficiently.
- Maintained cleanliness and organization of dining areas.
- Assisted kitchen staff with food preparation as needed.
- Handled cash transactions accurately at the register.
- Resolved customer complaints promptly and professionally.
- Trained new servers on restaurant procedures and policies.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Johnston Senior High School
Johnston, RI05-2025
Skills
- Transaction processing
- Compliance regulations
- Product knowledge
- Customer service
- Client relationship management
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Active listening
- Active learning
- Goal oriented
Timeline
Financial Customer Associate
Fidelity Investments
02.2026 - Current
Policy and Advocacy Intern
Rhode Island Black Business Association
06.2025 - 08.2025
Cashier
McDonald's
10.2024 - 03.2025
Dietary Aide
Cherry Hill Nursing Home
03.2024 - 01.2026
Server
Dennys Restaurant
12.2023 - 11.2024
High School Diploma -
Johnston Senior High School