Taryin Petty
Haslet
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
Overview
9
9
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
05.2025 - Current
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Promoted amazing experience by addressing customer concerns, demonstrating empathy, and resolving problems in a timely manner.
- Handling high call volumes and servicing every call like they were my only participant.
- Striving to meet my daily goals by having processes in place to achieve them.
- Helping my team out by providing them with accurate information to help them in the future.
Cosmetology Instructor
Ogle Cosmetology School
09.2022 - 04.2025
- Lead and facilitate class of 20-30 students in different lectures and hands-on courses needed in curriculum
- Assist with student's clients, shadowing and instructing students to meet client satisfaction
- Ensure monthly company goals are met by reviewing daily reports. Using the metrics to create daily goals for students to achieve
- Hold specialized classes relating to current trends in industry. Create lessons outside of the syllabus to help students advance in their careers outside of the school.
Independent Stylist
Panther City Salon
02.2021 - 04.2025
- Consult with customers and listen to wants and needs to determine an appropriate method and to ensure guest satisfaction
- Keep up to date with required licenses and continuous education to advance knowledge and skills in trade
- Educate customer on products and methods to maximize customer benefits
- Responsible for scheduling and booking to ensure client needs are met
Assistant Manager
TONI&GUY
07.2016 - 04.2021
- Build strong and impactful reputation with clients through consistent delivery of requested services and effective communication
- Monitor financial reports to determine if site was over/under budget for the quarter
- Audit product inventory to ensure store had adequate supplies while being in budget
- Maintain associate schedules to ensure store is staffed correctly and schedule special guest events for clients
- Lead team meetings for quarterly goals, promotional ideas for services and products
Education
Cosmetology License -
Aveda Institute
Dallas, TX04.2017
High School - undefined
James W Martin High School
08.2013
Skills
- Goal oriented
- Active learning
- Self motivation
- Communication skills
- Adaptability and flexibility
- Rapport building
- Active listening
- Problem-solving abilities
- Customer service orientation
- Call center operations
- Time management
Timeline
Financial Customer Associate
Fidelity Investments
05.2025 - Current
Cosmetology Instructor
Ogle Cosmetology School
09.2022 - 04.2025
Independent Stylist
Panther City Salon
02.2021 - 04.2025
Assistant Manager
TONI&GUY
07.2016 - 04.2021
High School - undefined
James W Martin High School
Cosmetology License -
Aveda Institute
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