Quinn Hamlin
Bedford
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Financial Customer Associate
Fidelity Investments
Merrimack
04.2025 - Current
- Assisted clients with account inquiries and service requests.
- Educated clients on investment options and financial products available.
- Coordinated with various departments to resolve complex client issues.
- Facilitated communication between clients and financial advisors for clarity.
- Answered customer questions regarding product features, pricing options, and availability.
- Recorded inquiry details and action taken to assist customers or resolve problems.
- Ensured all transactions were processed in accordance with established procedures.
- Escalated complex issues to professionals for further assistance and resolution.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
Account Claims Associate II
PMA Companies
Remote
06.2022 - 12.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Interviewed policyholders to verify information and obtain additional details.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Maintained accurate and up-to-date records of claim information for future reference.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Sales Intern Fall 2021 Semester
Harbour Capital
Durham
08.2021 - 12.2021
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Addressed customer queries and complaints with prompt and professional responses.
- Monitored competitor activities and pricing strategies to compare performance.
- Analyzed customer feedback and identified areas for improvement.
Summer Recruiting Intern
Wicked Staffing Solutions
Bedford
05.2021 - 09.2021
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Worked with senior leadership in overhauling Salesforce.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
- Streamlined recruiting processes for entire team.
- Sourced candidates to identify and attract potential candidates for open positions.
Education
Bachelor of Arts - Communications
University of New Hampshire
Durham, NH 01.2019 - 05.2022
Skills
- Claims processing
- Account analysis
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Goal oriented
- CRM software
- Complaint handling
References furnished upon request
Thank you!
Timeline
Financial Customer Associate
Fidelity Investments
04.2025 - Current
Account Claims Associate II
PMA Companies
06.2022 - 12.2024
Sales Intern Fall 2021 Semester
Harbour Capital
08.2021 - 12.2021
Summer Recruiting Intern
Wicked Staffing Solutions
05.2021 - 09.2021
Bachelor of Arts - Communications
University of New Hampshire
01.2019 - 05.2022