Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

William (Chase) Knudsen

Millcreek

Summary

Enthusiastic, hardworking individual with extensive experience in communications and analytics in the laboratory science field. Proficient in verbal and written communication, excels in training and delegating within leadership roles to ensure task completion. With over 15 years of experience as a seasoned Customer Associate, I am dedicated to providing high-quality service and creating a welcoming environment for customers, whether in a laboratory or financial setting. Known for timeliness and situational awareness, committed to supporting productive work environments.

Overview

16
16
years of professional experience

Work History

Financial Customer Associate

Fidelity Investments, Participant Services
01.2023 - 01.2025
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Help enroll and unenrolled participants with Annual Enrollment and Life Events (marriage, birth, etc.).

Clinical Laboratory Assistant

Intermountain Healthcare
05.2009 - 01.2023
  • Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
  • Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
  • Reduced test turnaround time via strategic multitasking.
  • Minimized errors throughout pre-analytic processes.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Helped management optimize laboratory processes for maximum efficiency and performance.
  • Set up, maintained and verified sterility of lab equipment and tools.

Intern Good Things Utah

ABC4 Utah
01.2018 - 05.2018
  • Video Editing
  • Social Media (wrote pieces and posted on social media)
  • Producing
  • Wrote news stories for online website
  • Assessed and met customer/guests needs
  • Learned management skills

Education

Bachelor of Science - Human Resources Management/Communications

Western Governors University
Salt Lake City, UT
05-2026

High School Diploma -

Delta High School
Delta
05-2004

Skills

  • Goal oriented
  • Social media
  • CRM software understanding
  • Editing/grammar
  • Technology proficient (Word, PowerPoint, Excell, etc)
  • Calm and professional under pressure
  • Coachable
  • Choice at client relations and customer needs
  • Professional demeanor
  • Detailed oriented, no detail unnoticed
  • On time, "If you're not ten minutes early then you're late

Interests

  • Avid Reader
  • Family (wife and daughter)
  • Movies and TV Shows
  • Technology and innovation
  • Video Gaming
  • Coding and programming
  • Learning new cooking recipes and expanding my culinary skills

Timeline

Financial Customer Associate

Fidelity Investments, Participant Services
01.2023 - 01.2025

Intern Good Things Utah

ABC4 Utah
01.2018 - 05.2018

Clinical Laboratory Assistant

Intermountain Healthcare
05.2009 - 01.2023

Bachelor of Science - Human Resources Management/Communications

Western Governors University

High School Diploma -

Delta High School
William (Chase) Knudsen