- Avid Reader
- Family (wife and daughter)
- Movies and TV Shows
- Technology and innovation
- Video Gaming
- Coding and programming
- Learning new cooking recipes and expanding my culinary skills
William (Chase) Knudsen
Millcreek
Summary
Enthusiastic, hardworking individual with extensive experience in communications and analytics in the laboratory science field. Proficient in verbal and written communication, excels in training and delegating within leadership roles to ensure task completion. With over 15 years of experience as a seasoned Customer Associate, I am dedicated to providing high-quality service and creating a welcoming environment for customers, whether in a laboratory or financial setting. Known for timeliness and situational awareness, committed to supporting productive work environments.
Overview
16
16
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments, Participant Services
01.2023 - 01.2025
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Advocated for customers and reported on observed areas for product or service improvement.
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Help enroll and unenrolled participants with Annual Enrollment and Life Events (marriage, birth, etc.).
Clinical Laboratory Assistant
Intermountain Healthcare
05.2009 - 01.2023
- Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
- Reduced test turnaround time via strategic multitasking.
- Minimized errors throughout pre-analytic processes.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Set up, maintained and verified sterility of lab equipment and tools.
Intern Good Things Utah
ABC4 Utah
01.2018 - 05.2018
- Video Editing
- Social Media (wrote pieces and posted on social media)
- Producing
- Wrote news stories for online website
- Assessed and met customer/guests needs
- Learned management skills
Education
Bachelor of Science - Human Resources Management/Communications
Western Governors University
Salt Lake City, UT05-2026
High School Diploma -
Delta High School
Delta05-2004
Skills
- Goal oriented
- Social media
- CRM software understanding
- Editing/grammar
- Technology proficient (Word, PowerPoint, Excell, etc)
- Calm and professional under pressure
- Coachable
- Choice at client relations and customer needs
- Professional demeanor
- Detailed oriented, no detail unnoticed
- On time, "If you're not ten minutes early then you're late
Interests
Timeline
Financial Customer Associate
Fidelity Investments, Participant Services
01.2023 - 01.2025
Intern Good Things Utah
ABC4 Utah
01.2018 - 05.2018
Clinical Laboratory Assistant
Intermountain Healthcare
05.2009 - 01.2023
Bachelor of Science - Human Resources Management/Communications
Western Governors University
High School Diploma -
Delta High School
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