Toryann Beaver
Rio Rancho
Summary
Motivated and dependable professional with a solid background in customer service and a proven ability to communicate with patience, clarity, and empathy. Recognized for being a fast learner, adaptable under pressure, and a dedicated team player with a strong work ethic. Skilled in problem-solving, active listening, and maintaining attention to detail in fast-paced environments. Eager to grow and contribute in a new role at Fidelity by bringing a positive attitude, commitment to excellence, and a genuine desire to help clients succeed.
Overview
12
12
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Albuquerque, NM
11.2025 - Current
- Assisted clients with account inquiries and transactions, enhancing customer satisfaction.
- Provided support in processing client requests, ensuring timely and accurate completion.
- Provided exceptional customer service through effective communication and problem-solving.
- Listened attentively to customer complaints and concerns in order to resolve issues quickly and effectively.
Assembly Tech 3
Tempur-Pedic
Albuquerque
11.2020 - 11.2025
- Assembled mattress components using precision tools and equipment to ensure quality standards.
- Operated automated machinery for efficient production line processes, maintaining safety protocols.
- Trained new team members on assembly techniques and equipment operation to enhance productivity.
Cashier
McDonald's
Albuquerque
07.2018 - 11.2020
- Processed transactions accurately and efficiently to enhance customer satisfaction.
- Maintained cleanliness and organization of work area to comply with health standards.
- Greeted customers entering store and responded promptly to customer needs.
Shift Manager
Arby's
Rio Rancho
01.2014 - 07.2018
- Supervised daily operations, ensuring adherence to quality standards and customer service protocols.
- Trained and mentored team members on operational procedures and best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
Rio Rancho High
Rio Rancho, NMNo Degree -
CNM
AlbuquerqueSkills
- Goal oriented
- Customer service excellence
- Time management
- Excellent communication
- Team collaboration
- Reliability and punctuality
- Patience and empathy
- Adaptability
Timeline
Financial Customer Associate
Fidelity Investments
11.2025 - Current
Assembly Tech 3
Tempur-Pedic
11.2020 - 11.2025
Cashier
McDonald's
07.2018 - 11.2020
Shift Manager
Arby's
01.2014 - 07.2018
High School Diploma -
Rio Rancho High
No Degree -
CNM