Amethyst Greene
Albuquerque
Summary
Seeking to transition into new field after developing valuable skills in fast-paced, customer-centric environment. Proven ability to handle diverse customer needs and resolve issues with calm, professional demeanor. Looking to leverage these transferable skills to make positive impact in new career path.
Overview
6
6
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
08.2024 - Current
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Maintained high-level knowledge of policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating systems, completing transactions and opening or closing accounts.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
Shift Lead Supervisor
Starbucks Coffee Brewing Company
07.2019 - 08.2024
- Organize and Oversee Operations via managing the opening and closing duties, supervise cash handling processes, and ensure staff performance, while maintaining a positive attitude to boost employee morale
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Improved team efficiency by implementing effective scheduling and task delegation.
Volunteer Dog Walker
City of Albuquerque
07.2021 - 09.2021
- Provided reliable and attentive dog walking services, ensuring pets receive regular exercise, proper care, and companionship
- Maintained a punctual schedule, adhered to specific instructions, and monitored the health and behavior of the dogs
Canvasser
Environment New Mexico
04.2019 - 08.2019
- Fostered active discussions to build connections with community members through interpersonal engagement with voters and social media outlets and collaborated with campaign managers to develop targeted canvassing strategies and goals associated with environmental awareness
Education
High School Diploma -
Eldorado High School
Albuquerque, NM05-2018
Skills
- Communication
- Problem-solving
- Customer service
- Critical thinking
- Data entry
- Multitasking Abilities
Timeline
Financial Customer Associate
Fidelity Investments
08.2024 - Current
Volunteer Dog Walker
City of Albuquerque
07.2021 - 09.2021
Shift Lead Supervisor
Starbucks Coffee Brewing Company
07.2019 - 08.2024
Canvasser
Environment New Mexico
04.2019 - 08.2019
High School Diploma -
Eldorado High School