BIANCA CARTWRIGHT
Rio Rancho,NM
Summary
Engaging professional with experience assisting customers. Answered questions and resolved problems by sharing deep knowledge of products and services. Upbeat and courteous when helping individuals with various needs to boost customer service satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Financial Customer Associate
Fidelity
Albuquerque, New Mexico
07.2025 - Current
- Resolved complex service issues through proactive phone and chat support, enhancing customer satisfaction.
- Delivered timely customer service by efficiently addressing inquiries and resolving complaints.
- Supported Fidelity customers with account and service inquiries.
- Reviewed client details to ensure accurate account updates, transfers, and maintenance.
Customer Advisor II
Concentrix
01.2024 - 01.2025
- Resolved technical issues for clients on insurance website, enhancing user experience
- Troubleshot and resolved problems, contributing to effective solutions
- Assisted with making payments and setting up payments methods
- Established accounts to enhance client access
- Provided real-world data and operational feedback to inform design modifications
Customer Advisor II
Concentrix
01.2022 - 01.2024
- Cold called clients to establish home delivery pharmacy services
- Calculated premiums and established payment methods for client convenience
- Managed updates to patient medical files, ensuring accuracy and compliance
- Developed tailored shipping methods to meet client needs and preferences
Licensed Healthcare Agent
Concentrix
01.2019 - 01.2022
- Sold common and specialized policies to meet diverse client needs and enhance their insurance options
- Customized insurance programs for individual customers to effectively address specific risk types and improve their overall protection
- Established new policies for clients by calculating premiums and setting up payment methods to ensure comprehensive coverage
Education
Massage therapist
PIMA MEDICAL INSTITUTE
03-2014
CUBA HIGH SCHOOL
05-2011
Skills
- Customer Retention
- Effective communication
- Client Support
- Data Analysis
- Effective communication
- Microsoft Word proficient
- Bilingual
- Active learning
- Problem solving
- Team building
- Effective communication
- Effective communication
- Team building
LANGUAGES
Spanish - Fluent in speaking and writing
Timeline
Financial Customer Associate
Fidelity
07.2025 - Current
Customer Advisor II
Concentrix
01.2024 - 01.2025
Customer Advisor II
Concentrix
01.2022 - 01.2024
Licensed Healthcare Agent
Concentrix
01.2019 - 01.2022
Massage therapist
PIMA MEDICAL INSTITUTE
CUBA HIGH SCHOOL