OLIVIA CONFORTI
Milford
Summary
Well rounded, entry level professional with valuable experience in multiple industries, including personal care services, hospitality and technology. Exceptional customer service skills and attention to detail. Participated in mentorship and leadership programs throughout my college experience. Completed internship program with a focus in Human Resources to gain additional skills and experience. Looking for my next professional opportunity to continue to grow more in the customer associate field.
Overview
8
8
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
10.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate product information.
- Collaborated with team members to meet goals and improve overall performance.
- Exhibited high energy and professionalism when dealing with clients and staff.
Waitress
Jade dragon
06.2016 - 10.2023
- Balancing busy work load during high volume dining hours
- Working to provide quality customer service skills while balancing time management and efficiency
- Greeting, seating, and serving customers
- Quick on your feet thinking using strong judgment on how to best serve the customer.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Human Resources intern
Connection
02.2022 - 09.2023
- Collaborating with onboarding staff to create employee files
- Sorting and organizing new hire equipment bags
- Connecting with new hires to send information and onboarding meeting requirements prior to first day
- Assisting HR VP on side projects such as employee involvement opportunities.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Salon assistant
Scrunch salon
01.2020 - 08.2020
- Working closely to assist salon owners in daily tasks to help efficiency and smooth movement of the salon
- Customer service
- Quick thinking and problem solving
- Organizing and cleaning salon to provide best quality service possible in a timely manner.
Education
Bachelor of Science - Business management
Franklin Pierce University
Rindge, New Hampshire05.2023
High School Diploma -
Milford High School
Milford, New Hampshire06.2019
Skills
- Customer service
- Critical thinking
- Creativity
- Conflict resolution
- MS office
- Project management
- Social Media
- Goal-Oriented
- Customer Retention
- Multitasking
- Adaptability
- Problem Solving
- Telephone Etiquette
Accomplishments
Earned a leadership rolls at Franklin pierce university
Graduated with latin honors
Affiliations
- Content creator for small businesses
Timeline
Financial Customer Associate
Fidelity Investments
10.2023 - Current
Human Resources intern
Connection
02.2022 - 09.2023
Salon assistant
Scrunch salon
01.2020 - 08.2020
Waitress
Jade dragon
06.2016 - 10.2023
Bachelor of Science - Business management
Franklin Pierce University
High School Diploma -
Milford High School
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