Charlie Watson
Watauga
Summary
I am flexible, reliable, and trustworthy. I am a self-motivated, hardworking, and mature employee. I learn quickly and strive to improve everything I do daily. I work well with a team, as well as independently. I handle challenging situations with enthusiasm and excel at problem-solving. I would be honored to be considered for this position.
Knowledgeable with background in customer service. Demonstrated success in addressing customer needs and resolving issues efficiently. Proven ability to foster positive relationships and improve customer satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Westlake, TX
08.2025 - Current
- Assisted participants with account inquiries, providing accurate information and resolving issues promptly.
- Managed daily transactions efficiently, ensuring compliance with regulatory standards and company policies.
- Multi-channel (chat)
- Up-skilled to FIIS plans
House Keeper
Merry Maids
North Richland Hills, TX
05.2018 - 05.2023
- Costumer Service
- Understand the company's policies on work shifts and privacy issues
- Provide basic house keeping
- Worked with a team
- Worked solo
Shift Leader
Cicis Pizza
North Richland Hills, TX
05.2015 - 05.2018
- Organized shift schedules
- Provided training and support to new employees
- Addressed customer concerns/conflicts
- Ensure compliance with company policies and health, safety, and employment standards
- Balanced cash drawers and prepared deposits
- Handled payroll
Pre-school Teacher
Cambridge Christian Academy
North Richland Hills, TX
07.2016 - 01.2018
- Educate and care for children
- Communicating with families
- Created lesson plans
- Keep accurate records
- Established procedures to maintain a consistent environment for the children.
Education
High School Diploma -
Richland High School
01-2015
Medical Assistant And X-Ray Technician - Medical
Remington College
Fort Worth, TX07-2021
Skills
- Goal oriented
- Active learning
- Teamwork and collaboration
- Remote office availability
- Order and refund processing
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Verbal and written communication
- Customer relations
- Understanding customer needs
- Service standard compliance
- Employee coaching
Timeline
Financial Customer Associate
Fidelity Investments
08.2025 - Current
House Keeper
Merry Maids
05.2018 - 05.2023
Pre-school Teacher
Cambridge Christian Academy
07.2016 - 01.2018
Shift Leader
Cicis Pizza
05.2015 - 05.2018
High School Diploma -
Richland High School
Medical Assistant And X-Ray Technician - Medical
Remington College