Irvin Sampson
McKinney,USA
Summary
Dynamic Sales Executive with Ten years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
9
9
years of professional experience
Work History
FINANCIAL CUSTOMER ASSOCIATE
FIDELITY INVESTMENTS
06.2022 - 05.2024
- Providing Fidelity clients with top-notch customer service, while educating them on complexities of variety of 401k plans
- Interacting with wide variety of participants with different backgrounds, races, religions, and languages
- Utilizing language line support to educate and transact with different participants
- Educated in details of stock market fluctuations and mutual funds
- Highest rated customer service in class
- Average phone handle time 495 (seconds)
- Call Quality average 98.9% (2022 - Current)
- Basic Knowledge of SIE, Series 7, Series 63 information
SALES EXECUTIVE FIBER S1 TERRITORY
AT&T NATIONAL BUSINESS
05.2021 - 02.2022
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Increased market share within territory by 83% in Q3 of 2021. While also maintaining 90% of existing market share of existing clientele
ASSISTANT STORE MANAGER
AT&T
02.2020 - 05.2021
- Research demographic of area around store and analyze the total market share and rate of penetration for best sales strategy
- Streamlined the indirect prospecting strategy, allowing store to achieve 200% of sales quota in first three months
- Finished 164.54% MTD 2019
- Finished 210.15% MTD 2020 (ASM of the Year)
Specialist
UNITED STATES ARMY
05.2015 - 04.2019
- Proficient in Medical Readiness and Unit Health, Self-Defense, and Weapons Qualification
- Graduated Basic Combat Training top five percent and graduated with honors
- Contributed to Platoon Victory and annual war-exercise
- Created Cadet System for 321st Sustainment Brigade, and spear-headed leadership initiative
- Was promoted to the rank of Private First Class (E-2) at the age of 17
- #1 Rookie for the 321st Sustainment Brigade
- Winner of Soldier of the year award 2015
CRIMINAL INFORMATION SPECIALIST
BATON ROUGE CITY POLICE DEPARTMENT
01.2015 - 01.2018
- Streamlined data retrieval processes for faster response times and increased customer satisfaction.
- Established and revised database by conferring with analysts and programmers to code and retrieve data.
- Collected and distributed thousands of messages to team members and managers to support open communication and high customer service.
Education
Bachelor of Science - Criminal Justice
Southern University and A&M College
Baton Rouge, LA12.2018
Skills
- CRM Software
- Goal-Oriented
- Fluent in Multiple Languages
- Data Management
- Complaint Handling
- Money handling abilities
- Teamwork and Collaboration
- Product Sales
- Recordkeeping strengths
- Customer Relations
- Staff education and training
- Customer Retention Strategies
- Sales Quota Achievement
- Salesforce CRM
- Data Management
- Data Management
Timeline
FINANCIAL CUSTOMER ASSOCIATE
FIDELITY INVESTMENTS
06.2022 - 05.2024
SALES EXECUTIVE FIBER S1 TERRITORY
AT&T NATIONAL BUSINESS
05.2021 - 02.2022
ASSISTANT STORE MANAGER
AT&T
02.2020 - 05.2021
Specialist
UNITED STATES ARMY
05.2015 - 04.2019
CRIMINAL INFORMATION SPECIALIST
BATON ROUGE CITY POLICE DEPARTMENT
01.2015 - 01.2018
Bachelor of Science - Criminal Justice
Southern University and A&M College
Affiliations
- National Sales Network, 2020, Current
- Alpha Phi Alpha Fraternity Inc., Beta Sigma Chapter, 2016, Current
Professional Highlights
- Promoted to Assistant Store Manager, Due to doubling my goals as a Retail Sales Consultant, while also generating strong leads with other products such as FirstNet.
- Ranked #1 Sales Representative, In the State of Louisiana for selling all AT&T solutions.
- Named Rookie of the Year, For developing strategies to generate and maintain customer retention, while also bringing revenue to the company.
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