Stacey Turner
Jonesboro,AR
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Extensive experience in the Financial service industry and Call center operations.
Overview
11
11
years of professional experience
Work History
Financial customer associate
Fidelity Investments
05.2022 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty
- Developed strong relationships with clients through consistent communication and exceptional customer service skills
- Take Inbound Calls Loans Withdraws from 401k contributions and investments Bank transactions Placed outbound customer service or customer satisfaction calls to follow up on issues
- Monitored customer activity to assist quickly and prevent theft
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction
- Discussed client financial options to keep customers informed regarding transactions
- Assisted clients in achieving their financial goals with tailored savings plans and investment strategies
- Opened accounts for new and existing customers and assisted customers in completing application forms.
Administrative Assistant
Luxe Financial
01.2014 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Collections Agent
Capital One
Plano, TX
07.2019 - 10.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Lead Sales Consultant
David's Bridal
07.2016 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
High School Diploma -
Jonesboro High School
Jonesboro, ARArkansas State University -
College
Jonesboro, ARSkills
- Exceptional customer service
- Relationship building and management
- Sales and marketing
- Cash Handling
- Administrative support
- Retail store support
- Creative problem solving
- Call center operations
- Communication
Additional Information
Authorized to work in the US for any employer
Personal Information
- Texas
- Arkansas
- Tennessee
Timeline
Financial customer associate
Fidelity Investments
05.2022 - Current
Collections Agent
Capital One
07.2019 - 10.2020
Lead Sales Consultant
David's Bridal
07.2016 - 06.2019
Administrative Assistant
Luxe Financial
01.2014 - 03.2022
High School Diploma -
Jonesboro High School
Arkansas State University -
College