Grace Ham
Master's Clinical Mental Health Graduate Student
Charlotte,NC
Summary
Empathetic and dedicated Crisis Specialist and Clinical Mental Health Counseling graduate student with a passion for supporting individuals navigating cultural identity struggles, intergenerational conflict, family estrangement, trauma, and acculturative stress. Experienced in risk assessment, crisis intervention, psycho-education, and telehealth support, with a demonstrated ability to create safe, trusting spaces for individuals, particularly from diverse backgrounds. Thrive in collaborative environments with others. Naturally curious and engaged learner. Quick to apply constructive feedback, continuously refining skills. Eager to contribute to a team that values inclusivity, client-centered care, and passion in advocating for the field.
Skilled Crisis Specialist focused on maximizing client stability and safety through effective use of crisis intervention, risk assessment, and de-escalation abilities. Capable communicator with excellent time management, administrative, and customer service skills.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Crisis Specialist
Solari Crisis & Human Services
Denver, Colorado
2024.08 - Current
- Provide crisis intervention, emotional support, and risk assessment for individuals in distress.
- Answer 988 Suicide & Crisis Lifeline calls, texts, and chats, offering tailored safety planning and referrals.
- Engage with individuals experiencing mental health concerns, ensuring access to emergency services and community resources.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved caller satisfaction rates through proactive problem-solving and efficient complaint resolution.
Crisis Specialist
Rocky Mountain Crisis Partners
Denver, Colorado
2024.05 - 2024.09
- Delivered crisis de-escalation strategies via 988, assessing suicide and self-harm risk factors.
- Provided psychoeducation on mental health concerns, safety planning, and harm reduction strategies.
- Worked collaboratively with law enforcement and mobile crisis dispatch teams to coordinate crisis response.
- Followed all company policies and procedures to deliver quality care.
- Improved client satisfaction rates through creative problem-solving and efficient complaint resolution.
Psychological Assessment Assistant
Carolina Neuroservices
Charlotte, North Carolina
2023.03 - 2024.01
- Assisted in scoring neuropsychological assessments under licensed supervision, including WAIS-IV, WISC-V, WMS III, and D-KEFS.
- Supported in cognitive rehabilitation interventions, such as Attention Process Training (APT I & II), Ecologically Oriented Neurorehabilitation of memory (EON-MEM), and Executive Functioning (EON-EXEC) under clinician guidance.
- Assisted in conducting behavioral observations to aid in clinical assessments.
- Ensured accurate documentation and other administrative tasks to support neuropsychologists in testing, treatment planning, and further clinical research.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Master of Arts - Clinical Mental Health Counseling
University of The Cumberlands
KY2026-12
Bachelor of Arts - Clinical Music Therapy
East Carolina University
NC2019-05
Skills
- Crisis Intervention & Risk Assessment (Suicide, Self-Harm, Substance, Trauma)
Psycho-education & Safety Plan Development
- Psychological Testing (Supporting Role)
- Telehealth Counseling & Crisis Support
Team collaboration
Analytical thinking
Quality assurance
Behavioral health support
Mental health advocacy
Customer relations
Accomplishments
Member, Chi Sigma Iota Counseling Academic & Professional Honor Society International, Chi Psi Omega Chapter (Inducted 2025)
Affiliations
Clinical Mental Health Counseling Practicum Intern
Belmont Abbey College - Internship
Jan 2026-April 2026
Clinical Mental Health Counseling Intern
Ascend Recovery Centers - Internship
May 2026-August 2026
Clinical Music Therapy Intern
Prisma Health Baptist & Richlands - Internship
June 2021-January 2022
Certification
Fundamentals of Crisis Counseling Certificate
HONORS & AFFILIATIONS
Member, Chi Sigma Iota Counseling Academic & Professional Honor Society International, Chi Psi Omega Chapter (Inducted 2025)
Timeline
Crisis Specialist
Solari Crisis & Human Services
2024.08 - Current
Crisis Specialist
Rocky Mountain Crisis Partners
2024.05 - 2024.09
Psychological Assessment Assistant
Carolina Neuroservices
2023.03 - 2024.01
Bachelor of Arts - Clinical Music Therapy
East Carolina University
Master of Arts - Clinical Mental Health Counseling
University of The Cumberlands