Grace Haynes
Olean,New York
Summary
Both of the jobs referenced in this resume made me realize what a fast learner I am. Or, at the very least, how willing to pick up a variety of tasks.
Overview
1
1
year of professional experience
Work History
Custodian
Houghton University
Houghton, NY
09.2024 - 12.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Reported vandalism or other damage to property to supervisor.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
- Coordinated with maintenance team to address and resolve facility issues promptly.
- Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Barista
RocketCup Coffee
Olean, NY
05.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Fostered loyal customer base by remembering regulars' orders and preferences.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor Of Music - Music Industry
Houghton University
Houghton, NYHigh School Diploma -
Olean Senior High School
Olean, NY06.2024
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Time management
- Attention to detail
- Problem-solving
Timeline
Custodian
Houghton University
09.2024 - 12.2024
Barista
RocketCup Coffee
05.2024 - 08.2024
Bachelor Of Music - Music Industry
Houghton University
High School Diploma -
Olean Senior High School