Grace Helmstetter
Duluth,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Book Buddies Project Manager
Single Parent Alliance Resource Center
Norcross, Georgia
01.2024 - Current
- Train students, parents and volunteers on how to use online platform for sessions
- Pair volunteers with students based on availability, and scheduled sessions accordingly
- Track student reading progress, and gather data for monthly reports
- Track volunteer hours, and send out monthly reports
- Keep students and volunteers engaged
- Host daily Zoom meetings in which sessions occur
Assistant Operations Manager
Ams Pools
Suwanee, Georgia
01.2024 - Current
- Scheduling 200+ lifeguards over 25 pools
- Ensure paper work is being filed and deliverables are met by Area Managers
- Aid in recruiting and training
- Liaise between Office Manager and Area Managers about employee status'
- Contact for HOA and Property Managers who need help
Area Manager
Ams Pools
Johns Creek, GA
08.2021 - 10.2024
- Managed 150 employees over 18 pools, ensuring high quality lifeguard performance, schedule adherence,
- Hosted bi-weekly in-services to upskill lifeguards on first-aid, CPR and other water skills, testing those skills with unannounced audits.
- Created a fun and motivational work environment.
- Liaised with HOA representatives and property managers.
- Provided outstanding customer service with patrons at the pool.
- Train head guards on pool systems and first year life guards on all aspects of the job.
Assistant Area Manager
Ams Pools
Johns Creek, GA
07.2020 - 08.2021
- Reviewed completed work of life guards to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Instructor
Mathnasium Learning Center
Berkeley Lake, Georgia
10.2019 - 04.2021
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Evaluated performance of students and made provisions to meet learning needs.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Implemented instructional materials and curriculum to meet specific program needs.
- Performed assessments focused on long and short-term student needs to develop individualized education program.
- Leveraged technology and provided instructional materials to facilitate active learning.
- Provided individualized support to students of diverse ages and proficiency simultaneously.
- Developed individualized student work packets balancing student school work and supplemental focus areas.
- Trained new hires.
Head Guard
Ams Pools
Johns Creek, GA
07.2019 - 07.2020
- Confirming all shifts for the following day in a timely manner
- Vacuuming, adjusting chemicals for pools on a weekly basis.
- Leading and teaching during bi-weekly in-service trainings.
- Attended bi-weekly head guard meetings.
- Performed visual awareness testing for Life-guards assessing ability to spot and act on patrons in distress.
- Performed audits to assess unconscious patrons in the water or on land, existence of a spinal injury and other first aid conditions.
Lifeguard
Ams Pools
Johns Creek, GA
05.2019 - 07.2019
- Observed sections of assigned water zone of responsibility.
- Watched over swimmers to respond quickly to distress situations.
- Complied consistently with pool regulations and policies.
- Participated in weekly training courses to stay up-to-date in water rescue techniques, first-aid and CPR.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Used training and medical supplies to examine injured people and administer first aid.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Kept equipment in good working order with daily inspections.
Education
High School Diploma -
Duluth High School
Duluth, GA05.2021
Skills
- Technical Proficiency
- Schedule Management
- Relationship Building
- Documentation and reporting
- Clear communication
- Customer service
- Schedule preparation
- Time management
- Project management
- Work prioritization
Certification
- Certified Life Guard Instructor (includes CPR and First-Aid)
Accomplishments
- 11 time "Manager of the Week" - AMS Pools
- 2 time "Instructor of the Month" - Mathnasium
- "Most Dedicated Instructor" - Mathnasium
Timeline
Book Buddies Project Manager
Single Parent Alliance Resource Center
01.2024 - Current
Assistant Operations Manager
Ams Pools
01.2024 - Current
Area Manager
Ams Pools
08.2021 - 10.2024
Assistant Area Manager
Ams Pools
07.2020 - 08.2021
Instructor
Mathnasium Learning Center
10.2019 - 04.2021
Head Guard
Ams Pools
07.2019 - 07.2020
Lifeguard
Ams Pools
05.2019 - 07.2019
High School Diploma -
Duluth High School
- Certified Life Guard Instructor (includes CPR and First-Aid)
Similar Profiles
Ariel RuffinAriel Ruffin
Community Outreach Program Manager at Single Parent Alliance And Resource CenterCommunity Outreach Program Manager at Single Parent Alliance And Resource Center
Jayme WardJayme Ward
Development & Engagement Manager at Single Parent ProvisionDevelopment & Engagement Manager at Single Parent Provision
Eztli CristEztli Crist
Office Administrative Assistant at Caring People Alliance (CPA) - Early Learning Resource CenterOffice Administrative Assistant at Caring People Alliance (CPA) - Early Learning Resource Center