Grace Hess
Mt Prospect,IL
Summary
Dynamic professional with extensive experience in customer service. Expertise in managing inquiries, optimizing operations, and fostering welcoming atmospheres. Proven ability to maintain accurate records and enhance visitor experiences.
Overview
6
6
years of professional experience
Work History
Server/Restaurant Hostess
Whiskey Hill
Mt Prospect , IL
06.2026 - Current
- Greeted and seated guests promptly upon arrival, ensuring a welcoming atmosphere.
- Managed food and beverage orders efficiently during peak service hours.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front Desk/Deck Attendant
Golf Center
Des Plaines, IL
07.2024 - Current
- Greeted guests entering and exiting facility, building rapport to enhance client retention.
- Monitored facility access, ensuring safety protocols were followed by all visitors.
- Ensured cleanliness of entranceway, decks, and restrooms by regularly inspecting and cleaning these areas.
- Answered telephone calls promptly and courteously.
- Processed transactions accurately at the point of sale system.
- Coordinated scheduling for tee times and collaborated with golf instructors to maximize efficiency.
- Performed regular maintenance on machines to ensure optimal performance and reduce downtime.
Special Needs Nanny
Family
Park Ridge, Illinois
06.2024 - Current
- Provided attentive care and support for children with special needs.
- Managed behavioral challenges using positive reinforcement techniques consistently.
- Encouraged language development by reading stories and engaging in conversations with the children.
- Maintained accurate records of children's behavior and milestones for family discussions.
Front Desk Receptionist
Mt Prospect Park District Pools
Mt Prospect, IL
05.2025 - 08.2025
- Greeted and assisted visitors to create a welcoming atmosphere at front desk.
- Managed phone inquiries, efficiently directing calls to relevant staff members.
- Processed facility pass registrations, maintaining accurate transaction records for easy reference.
Seasonal sales associate
Garage Clothing Store
Schaumburg, IL
11.2024 - 12.2024
- Guided customers in merchandise selection, improving overall shopping experience and satisfaction.
- Upheld visual merchandising standards, creating inviting store environments.
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Maintained store appearance by organizing merchandise and ensuring displays were visually appealing.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
Front Desk Receptionist
Playball USA
Mt Prospect, IL
12.2023 - 05.2024
- Answered phones and greeted guests at the front desk, facilitating check-in process through friendly engagement.
- Coordinated appointments and managed bookings for cage facilities and lessons, ensuring efficient use of resources.
- Processed cage deposits and payments at the facility to ensure financial accuracy.
- Performed data entry and organized filing to maintain updated records for quick access.
Manager
Capannari
Mt Prospect, IL
12.2020 - 11.2022
- Managed daily operations to maintain quality standards and enhance customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Handled incoming customer calls, addressing orders and inquiries promptly.
- Utilized POS system for order entry, payment processing, and receipt issuance.
Education
Business/Finance -
Illinois State University
Normal, IL05-2029
Diploma -
Prospect High School
Mt Prospect, IL05-2025
Skills
- Point of sale management
- Customer service
- Data entry
- Detail orientation
- Multitasking proficiency
- Team collaboration
- Problem solving
Timeline
Server/Restaurant Hostess
Whiskey Hill
06.2026 - Current
Front Desk Receptionist
Mt Prospect Park District Pools
05.2025 - 08.2025
Seasonal sales associate
Garage Clothing Store
11.2024 - 12.2024
Front Desk/Deck Attendant
Golf Center
07.2024 - Current
Special Needs Nanny
Family
06.2024 - Current
Front Desk Receptionist
Playball USA
12.2023 - 05.2024
Manager
Capannari
12.2020 - 11.2022
Business/Finance -
Illinois State University
Diploma -
Prospect High School