Amanda Stevens
Omaha,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with proven relationship-building and time management skills in fast-paced environments. Accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
Work History
Server/Restaurant Hostess
Jimmy's Egg
205 N. 80th St.
06.2021 - 03.2024
- Greeted customers, answered questions and recommended specials to increase profits
- Ensured that each guest was served courteously, quickly, and efficiently
- Operated POS terminals to input orders, split bills and calculate totals
- Trained new employees on restaurant procedures and plating techniques
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Hostess
Leavenworth Cafe
10.2015 - 06.2021
- Operated POS terminals to input orders, split bills and calculate totals
- Ensured that each guest was served courteously, quickly, and efficiently
- Delivered food orders promptly and courteously
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Took orders from customers accurately and in a timely manner
- Provided excellent customer service to ensure satisfaction
- Trained new employees to perform duties
- Served food and beverages to patrons and confirmed complete orders
- Served food and beverages to patrons and immediately remedied issues with orders
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Handled money transactions accurately while following company procedures for handling cash payments
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Sol's Jewelry and Loan
10.2013 - 01.2014
- Answered customer inquiries and provided accurate information regarding products and services
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Office Assistant/Leasing Agent
First Real Estate Inc
Omaha, NE
03.2011 - 08.2013
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in closing deals by preparing necessary paperwork and coordinating with all parties involved.
- Improved office organization and efficiency through the implementation of a digital filing system.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Greeted clients, showed apartments, and prepared leases.
Education
High School Diploma -
Central High School
Omaha, NE05.2005
Skills
- Safe Food Handling
- Guest Engagement
- Order Management
- Customer Service
- Phone and Email Etiquette
- Time management abilities
- Cash Handling
- Effective Customer Upselling
- Performance Improvement
- Positive and Professional
- Point of Sale (POS) System Operations
- Menu Knowledge
- Documentation Management
Timeline
Server/Restaurant Hostess
Jimmy's Egg
06.2021 - 03.2024
Server/Hostess
Leavenworth Cafe
10.2015 - 06.2021
Customer Service Representative
Sol's Jewelry and Loan
10.2013 - 01.2014
Office Assistant/Leasing Agent
First Real Estate Inc
03.2011 - 08.2013
High School Diploma -
Central High School