Shannon Hickey

• Restocked inventory upon shipment arrival and checked merchandise into file to maintain accurate records.
• Oversaw department operations while generating monthly sales.
• Updated store pricing, signage and merchandising to promote specials, sales and discounts.
• Worked with several different Venders and purchased inventory.
• Traveled to different inventory shows throughout the year.
• Developed creative visual merchandising campaigns to focus on selling older inventory.
• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Conducted price checks for special orders or discounts as requested by customers.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Helped customers find specific products, answered questions and offered product advice.
• Learned roles of other departments to provide coverage and keep store operational.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers.
• Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
• Followed store opening and closing procedures as per company guidelines.
• Provided information to customers on upcoming promotions.
• Used product knowledge to assist and suggest products to customers.
• Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.

• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
• Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
• Processed credit and debit card payments and returned proper change for cash purchases.
• Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
• Unloaded merchandise from trucks, organized merchandise in back room and then to sales floor, filling displays and shelves. Rotating products for seasons, assembling products and displays.
• Work with Corporate visual Merchandiser to display product and ensure sign placement and promotional signs.
• Traveled to different Kirkland stores to oversee overall wellness of store employees and merchandise placement.
• Opened and closed store, counted drawers, entrusted with keys for opening and closing store and safe. Picked up and dropped off deposits to bank.

Painted interior rooms of a large number of clients. Designed Murals for children's rooms. Determined appropriate color for new and replacement applications during consultation with customers. Inspected work sites to measure dimensions, lay out work and estimate materials for each job. Recommended options to customers for blending, harmonizing and contrasting colors.

Worked as a team member to provide the highest level of service to customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Restocking shelves as well as straightening products.

Sold sheet music from the worlds largest print music publisher. Distributed products for virtually every instrument and performance group to businesses around the Country. Planned, created, and delivered sales presentations. Negotiated details of contracts and payments and prepared sales contracts and order forms. Determined the cost and pricing of proposals and bids. Developed, implemented, and maintained over 100 new accounts.

Designed and presented effective sales producing product commercials on the air. Created and developed original material and personality for on-air presentation. Wrote and voiced multiple commercials.