Grace Hicks
Roy,United States
Summary
Effective Student committed to learning and developing skills in Accounting. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
Work History
Barista
Biggby Coffee
09.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Overnight Associate
Walmart
06.2023 - 08.2023
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
Warehouse Associate
Smiths Food And Drug
06.2022 - 08.2022
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Barista
Five Lakes Coffee
09.2021 - 05.2022
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Overnight Warehouse Associate
Amazon
06.2021 - 08.2021
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Phone Operator
Trine University
09.2020 - 04.2021
- Collaborated with team members to ensure consistent quality of service across all phone lines.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
Education
BBA - Accounting And Management (Double Major)
Trine University
Angola, IN07.2024
Skills
- Financial Analysis
- GAAP understanding
- MS Office Suite
- Finance
- Reliability
- Adaptability
- Multitasking
- Analytical Skills
Timeline
Barista
Biggby Coffee
09.2023 - Current
Overnight Associate
Walmart
06.2023 - 08.2023
Warehouse Associate
Smiths Food And Drug
06.2022 - 08.2022
Barista
Five Lakes Coffee
09.2021 - 05.2022
Overnight Warehouse Associate
Amazon
06.2021 - 08.2021
Phone Operator
Trine University
09.2020 - 04.2021
BBA - Accounting And Management (Double Major)
Trine University
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