Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Hoffend

New York

Summary

Dynamic manager with a proven track record at Maiden Home, excelling in sales and project management. Leveraging AutoCAD proficiency and relationship-building skills, I streamlined operations, enhancing efficiency and client satisfaction. Successfully transformed client visions into reality, driving significant sales growth and fostering brand loyalty through personalized design consultations.

Overview

4
4
years of professional experience

Work History

Manager, Custom Specialist

Maiden Home
01.2025 - Current
  • Drive custom sales by supporting inside/outside teams to tailor product specifications
  • Design and price custom furniture within target margins; manage order execution from concept to production
  • Liaise with domestic manufacturing partners to ensure accurate fulfillment
  • Calculate yardage requirements for COM (Customer’s Own Material) orders and manage approvals and logistics
  • Collaborate with internal operations to streamline processes, enabling faster, simplified sales workflows

Manager, Interior Design Services

Maiden Home
03.2024 - 01.2025
  • Led the adoption of new techniques and tools within Interior Design Services to enhance client experience
  • Developed floor plans and design boards to support high-volume sales and elevate client presentations
  • Served as the primary voice for the internal sales team, enabling them to sell through in-home visualizations and design solutions
  • Restructured client scheduling process, pairing new customers with experienced designers and sales staff for improved engagement

Senior Associate, Interior Design Specialist

Maiden Home
05.2023 - 01.2025
  • Transformed the customer journey through personalized virtual consultations, aligning furniture selections with client lifestyles, goals, and budgets
  • Advised hundreds of clients on sizing, fabrics, and custom options; supported full-scale interior design projects across multiple rooms
  • Managed sales ranging from $10K to $110K, building long-term relationships that fostered brand loyalty and repeat business
  • Utilized AutoCAD, InDesign, Photoshop, and Google Sheets to create compelling visual presentations and tailored design solutions

Associate, Design Advisor

Maiden Home
06.2021 - 02.2024
  • Conducted virtual consultations with prospective clients to provide in-depth product education and brand orientation
  • Created floorplans and visual materials to help new customers envision furniture in their homes
  • Curated upholstery selections to complement existing pieces across single and multi-room projects

Education

Bachelor of Arts - Architectural Studies

Hobart And William Smith Colleges
Geneva, NY
05-2021

Skills

  • AutoCAD proficiency
  • Visual design
  • Relationship building
  • Expertise in sales
  • Project management
  • Attention to detail
  • Visual merchandising
  • Managing operations and efficiency
  • Staff training

Timeline

Manager, Custom Specialist

Maiden Home
01.2025 - Current

Manager, Interior Design Services

Maiden Home
03.2024 - 01.2025

Senior Associate, Interior Design Specialist

Maiden Home
05.2023 - 01.2025

Associate, Design Advisor

Maiden Home
06.2021 - 02.2024

Bachelor of Arts - Architectural Studies

Hobart And William Smith Colleges

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