Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Timeline
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Julie Lynch

Waterloo,IA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

R&D Data and Custom Cabinet Designer

Bertch Cabinets,LLC
Waterloo, Iowa
07.2019 - Current
  • Collaborated with processors to develop detailed drawings for custom cabinetry.
  • Worked with diverse programmers and production teams to produce unified drawings for assembly.
  • Developed code for modifications and formulas to integrate with new online ordering system.
  • Implemented solutions for design and modification challenges in cabinets.
  • Assisted in developing innovative design concepts.
  • Adhered to production deadlines and reported delays to supervisors.
  • Promoted and complied with company policies and OSHA safety requirements.
  • Worked independently on projects and tasks within carpentry team.

Patient Care Coordinator

VGM
Waterloo, Iowa
05.2014 - 03.2018
  • Coordinated with healthcare professionals, DME providers, and insurance companies to ensure delivery of essential durable medical equipment.
  • Ensured timely processing of claims by extensively understanding insurance contracts and following strict HIPAA guidelines in handling and processing urgent deadlines.
  • Demonstrated flexibility during changes to patient care practice.
  • Assured regulatory compliance and professionalism across patient service.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Delivered outstanding customer service through direct interactions and phone communication.

Customer Care

GMAC Mortgage, Ocwen
Waterloo, Iowa
09.2011 - 01.2014
  • Handled correspondence regarding home loan matters from borrowers.
  • Investigated financial histories to find necessary documents.
  • Worked across departments to fix both internal and external concerns.
  • Offered exceptional support handling questions on mortgages.
  • Provided details about options for payments, escrow processes, and contractual assumptions.
  • Executed daily tasks with strong focus on problem solving, active listening, and proficient writing.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Analyzed feedback from customers and recommended improvements in customer care department.
  • Maximized operational efficiency by coaching staff on various customer service initiatives.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Promoted high customer satisfaction by listening carefully to customer complaints and swiftly resolving issues with knowledgeable and friendly service.

Kitchen & Bath Designer

Crandall, Inc.
Waterloo, Iowa
03.2011 - 10.2011
  • Collaborated with clients to develop design plans for kitchen, bathroom, and laundry room renovations.
  • Developed a tracking system that guaranteed fulfillment of client expectations within allocated budgets.
  • Designed 2D and 3D project drawings utilizing 20/20 software.
  • Managed budgets and sub-contractor invoices using Sage Master Builder software.
  • Managed supply orders for renovation items like cabinets, countertops, and hardware.
  • Monitored stock levels for both internal and outsourced items.
  • Maintained frequent communication with contractors regarding task timelines and budgets.
  • Employed for eight months until company closure in October 2011.
  • Created professional presentations to creatively communicate design intent and direction.
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Reviewed project costs, budgets and adherence to schedules.

Education

Associates Degree - Interior Design

Hawkeye Community College
Waterloo, Iowa
01.2003

Skills

  • Microsoft Word
  • Power Point
  • AutoCAD Proficiency
  • Excel
  • Staffing coordination
  • Complaint resolution
  • Verbal and written communication
  • Account management
  • Schedule management
  • Workflow management
  • Exceptional telephone etiquette

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balancePersonal development programsHealthcare benefits

Timeline

R&D Data and Custom Cabinet Designer

Bertch Cabinets,LLC
07.2019 - Current

Patient Care Coordinator

VGM
05.2014 - 03.2018

Customer Care

GMAC Mortgage, Ocwen
09.2011 - 01.2014

Kitchen & Bath Designer

Crandall, Inc.
03.2011 - 10.2011

Associates Degree - Interior Design

Hawkeye Community College

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Julie Lynch