Lisa Smith
Waterloo,IA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
1
1
Certification
Work History
DAYCARE PROVIDER OWNER OPERATOR
Lisa Smith Daycare
01.2019 - Current
- Care for infants and children from 3 months to 11 years. Adhere to a schedule for naps and mealtimes. Prepare and organize meals and snacks and follow healthy meal guidelines. Ensure a caring, safe and comfortable environment for children. Supervise children’s play and activities. Keep detailed feeding and attendance records. Communicate to parents/guardians on a daily basis about their child(ren).
CUSTOMER SERVICE REPRESENTATIVE
Grainger
02.2018 - 01.2019
- Customer Service Representative to external customers. Place orders and verify shipment of orders to customers. Investigated and resolved customer inquiries and issues regarding delivery of orders, missing items or orders quickly and efficiently. Apply payments to accounts and go over balances with customers as requested.
ACCOUNTS RECEIVABLE AND PAYABLE, DISPATCHER & CSR
Bergen PHC
07.2013 - 03.2017
- Investigated and resolved customer inquiries in a timely and empathetic manner. Coded and entered customer invoices on a daily basis. Applied payments to appropriate accounts. Scheduled and dispatched service requests. Aided with accounts payable by verifying invoices to company purchase orders. Aided with training of new customer service representatives.
ADMINISTRATIVE ASSISTANT
H & H Heating and AC
01.2005 - 09.2011
- Data entry of payables and receivables on a daily basis. Generated invoices upon receipt of billing information and tracked collection progression in a timely manner. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Scheduled and dispatched service requests. Managed customer inquiries regarding new product information, billing inquiries, and problem solving.
Education
Diploma - Accounting Technician
Hawkeye Community College
Waterloo, IA05.2004
Diploma - Administrative Assistant
Hawkeye Community College
Waterloo, IA12.2003
Skills
- Time management
- Organization
- Multifaceted bookkeeping
- Accounts receivable
- Type 60 wpm
- Bank reconciliations
- Accounts payable
- Payroll accounting
- Recordkeeping
- Health and safety
- Recordkeeping requirements
Certification
- NCRC Gold Certificate (Two Platinum), April 2017
- Child Abuse Training Certificate, April 2023
- CPR and First Aid Certificate, August 2023
Timeline
DAYCARE PROVIDER OWNER OPERATOR
Lisa Smith Daycare
01.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE
Grainger
02.2018 - 01.2019
ACCOUNTS RECEIVABLE AND PAYABLE, DISPATCHER & CSR
Bergen PHC
07.2013 - 03.2017
ADMINISTRATIVE ASSISTANT
H & H Heating and AC
01.2005 - 09.2011
Diploma - Administrative Assistant
Hawkeye Community College
Diploma - Accounting Technician
Hawkeye Community College