Sandra Castro
Brockton,MA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With almost 10 years of experience as a front desk/ receptionist and as a Billing collector in the Dental Field. I had many responsibilities and one of them was helping patients resolve issues with insurances, present cases and treatment plans. Offering financial options and following with patients. I am confident that this position will be great. Being able to speak Spanish and Portuguese fluently will give the company a better chance to help as many people as possible in the community.community. Detail-oriented professional with strong verbal and written communication skills. Proven ability to resolve billing discrepancies and engage customers effectively to enhance satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Daycare Provider/Owner
Harmony kids Daycare
Brockton, Massachusetts
02.2024 - Current
- Developed and implemented engaging lesson plans for various age groups.
- Supervised daily activities to ensure children's safety and well-being.
- Communicated effectively with parents about children's progress and needs.
- Organized educational games that promoted social skills and teamwork.
- Trained new staff on daycare policies and child care best practices.
- Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Ensured compliance with state regulations pertaining to health codes and safety standards within the facility.
- Created a welcoming atmosphere by greeting each child warmly upon arrival every morning.
Receptionist/Billing Collector
Alright Dental Inc
Stoughton, MA
09.2019 - 02.2024
- Greeted patients warmly and created a welcoming environment at the dental office.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Managed appointment scheduling efficiently using dental practice management software.
- Contacted customers with delinquent accounts to solicit payment.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
- Wrote appeal letters to insurance companies for denial of claims.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Recorded information about status of collection efforts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Contacted insurance companies to check status of claim payments.
- Accepted and processed customer payments and applied toward account balances.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Translated important departmental materials.
- Translated client documents between languages.
- Delivered translation services to clients.
Account Representative
Old Station Landscape Supply
Norton, MA
03.2018 - 09.2019
- Listened to customer needs to identify and recommend best products and services.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Received and processed client payments and updated accounts.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Provided expert advice on product selection for landscaping projects.
- Processed orders efficiently using inventory management systems.
- Collaborated with team members to resolve customer complaints promptly.
- Resolved customer complaints in a timely manner.
- Responded quickly to customer inquiries via phone or email.
Lead Pre-K Teacher
Knowledge Beginnings
Needham, MA
02.2016 - 03.2018
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Taught children foundational skills in colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Implemented hands-on, play-based strategies for experiential learning.
- Promoted good behaviors by using positive reinforcement methods with children.
- Met with parents to discuss child behavior and academic progress.
- Developed professional relationships with parents, teachers, directors and therapists.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Administered and documented results of student assessments.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
Receptionist/Dental Billing collector
Alright Dental Inc
Stoughton, Massachusetts
03.2014 - 02.2016
- Greeted patients warmly and created a welcoming environment at the dental office.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Managed appointment scheduling efficiently using dental practice management software.
- Contacted customers with delinquent accounts to solicit payment.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
- Wrote appeal letters to insurance companies for denial of claims.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Recorded information about status of collection efforts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Contacted insurance companies to check status of claim payments.
- Accepted and processed customer payments and applied toward account balances.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Translated important departmental materials.
- Translated client documents between languages.
- Delivered translation services to clients.
Education
First Aid/CPR Instructor -
American Red Cross
Pawtucket, RI07-2025
Notary Public -
Commonwealth of Massachusetts
Massachusetts 10-2023
Certified Nursing Assistant CNA -
Red Cross
Brockton, MA05.2010
High School Diploma -
Taunton High School
Taunton, MA06.2007
Some College (No Degree) - Psychology
Fisher College
Boston, MASkills
- Fluently Read/Write/Speak Portuguese
- Fluently Read/Write/Speak Spanish
- Translation and Interpreter skills
- Attention to Detail
- Verbal and Written Communication
- Problem-Solving
- Time Management
- Calm Under Pressure
- Teamwork
- Leadership
- Compassion, Empathy and Respect for others
- Customer service
- Schedule coordination
- Office administration
- Patient management
- Appointment scheduling
- Insurance verification
- Billing resolution
- Document translation
Languages
Spanish
Professional
Portuguese
Professional
References
- Diane Almeida - Teacher - Town of Brookline, MA (508)718-7699
- Erica Pires - Company Auditor- Remote US - (508)837-8897
- Dr.Jatindejeet Sidhu - General Dentist - Stoughton Ma - (617)515-5080
Timeline
Daycare Provider/Owner
Harmony kids Daycare
02.2024 - Current
Receptionist/Billing Collector
Alright Dental Inc
09.2019 - 02.2024
Account Representative
Old Station Landscape Supply
03.2018 - 09.2019
Lead Pre-K Teacher
Knowledge Beginnings
02.2016 - 03.2018
Receptionist/Dental Billing collector
Alright Dental Inc
03.2014 - 02.2016
Certified Nursing Assistant CNA -
Red Cross
High School Diploma -
Taunton High School
Some College (No Degree) - Psychology
Fisher College
First Aid/CPR Instructor -
American Red Cross
Notary Public -
Commonwealth of Massachusetts