Grace Hoffman
Pet Supplies Plus
Reading,PA
1
Language
1
Certification
3
years of professional experience
Detail-oriented and driven, most skilled in customer service, sanitation and animal care, with a love for learning. Proven ability to create and enhance friendly relations with customers, meet sales goals, maintain a clean and safe work environment, and keep constant effective communication with team members and management.
Work History
Pet Groomer
1 Year 3 Months- Provided detailed grooming services including bathing, brushing, hair cutting and nail trimming for breeds of every size and temperament.
- Ensured constant cleanliness and safety of grooming area while adhering to health regulations.
- Assisted in managing inventory of supplies and tools ensuring our salon remains fully stocked at all times.
- Developed positive relationships with clients and boosted business through exceptional customer service, communication skills, and knowledge of our products to consistently upsell.
- Daily collaboration and clear communication with team members to enhance workflow efficiency.
- Maintained detailed records of each pet's grooming history and specific requirements for future visits.
- Prevented injuries by safe handling during grooming sessions.
Dog Daycare Attendant
1 Year 1 Month- Supervised dog playgroups to ensure safety and socialization among pets.
- Monitored dog behavior to identify potential issues and communicated concerns to management.
- Assisted in feeding and administering medications according to specific needs.
- Monitored dog behavior to identify potential issues and communicated concerns to team and management.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Communicated professionally with pet owners via phone, email, and text.
Sales Associate
5 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and maintaining cash drawer integrity.
- Managed inventory levels through regular stock assessments, contributing to effective product availability.
- Collaborated with team members to maintain store cleanliness and organization, promoting a welcoming environment.
- Implemented promotional displays to drive sales and increase customer engagement with products.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication skills.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Theater Associate
2 Months- Assisted in daily theater tasks, ensuring exceptional experiences for all guests.
- Coordinated with team on set time focused schedules to prepare theater room setups and cleanliness.
- Maintained a clean, safe environment backstage by adhering to best practices in sanitation procedures and facility maintenance.
- Provided exceptional customer service at the box office and helped customers select seating arrangements.
Education
High School Diploma
Skills
Animal handling expertise
Pet product knowledgen
Illness assessment and treatment
Customer service
Materials ordering
Dependability
Marketing and promotion
Collaboration skills
Excellent communication
Relationship building
Teamwork and collaboration
Pet health monitoring
Work prioritization
Time management
Multitasking
Honest and dependable
Accomplishments
- Achieved certification as a professional pet groomer by completing a 6 month education program with commitment, accuracy and love for my work.
Certification
- Pet grooming, Paragon Academy - 2026
Languages
English
Timeline
Pet Groomer
Pet Supplies Plus
05.2025 - CurrentRead More
Dog Daycare Attendant
Hounds Town USA
04.2024 - 05.2025Read More
Sales Associate
Rite Aid
06.2023 - 11.2023Read More
Theater Associate
Fox Theater
04.2023 - 06.2023Read More
Governor Mifflin
High School Diploma
Read More