Grace Howard
O'Fallon,MO
Summary
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Developed skills in choreography, teaching, and class management within dance studio environment. Seeking to transition into new field where these skills can be applied to inspire and lead others. Able to adapt and learn quickly, aiming to make meaningful impact in new setting.
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Overview
4
4
years of professional experience
Work History
Barista
Pink Willow Cafe
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Seasonal Worker
Target
11.2023 - 01.2024
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times
- Learned the role quickly
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Dance Instructor
Dance Experience Performing Arts Center
06.2022 - Current
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
Front of House Employee
Bahama Bucks
09.2022 - 02.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Front of House Team Member
Chick Fil A
06.2021 - 09.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Bachelor of Arts - Business
Lindenwood University
Saint Charles, MO05-2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Exceptional customer service
- Beverage preparation
- Multitasking and organization
- Team collaboration
Timeline
Barista
Pink Willow Cafe
03.2024 - Current
Seasonal Worker
Target
11.2023 - 01.2024
Front of House Employee
Bahama Bucks
09.2022 - 02.2023
Dance Instructor
Dance Experience Performing Arts Center
06.2022 - Current
Front of House Team Member
Chick Fil A
06.2021 - 09.2022
Bachelor of Arts - Business
Lindenwood University
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