Grace Hughes
Rossford,OH
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
11
11
years of professional experience
Work History
Server/Bartender
202 Tavern
Celina, OH
01.2025 - Current
- Trained new servers on menu knowledge and customer interaction best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints effectively, enhancing overall dining experience.
Server/Bartender
Boardwalk Bar and Grill
Celina, OH
07.2021 - 01.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Implemented upselling techniques, increasing average check totals during shifts.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Texas Roadhouse Restaurant
Toledo, OH
12.2020 - 06.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Production Line Assembly Worker
Adecco
Marysville, Ohio
02.2016 - 07.2020
- Followed outlined specifications to implement effective assembly plans.
- Performed hand-finishing of final products after assembling component parts for cars.
- Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
- Assisted quality assurance by visually inspecting items and removing defective parts.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Performing at a fact pace to meet nightly production expectations.
Delivery Driver/Cashier Assistant
Advance Auto Parts
Urbana, Ohio
07.2019 - 03.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
Production Line Worker
Tier One
Marysville, OH
11.2015 - 02.2016
- Assisted quality assurance by visually inspecting items and removing defective parts.
- Inspected finished products for quality and adherence to customer specifications.
- Oversaw logistics and inventory management for storeroom.
- Performed hand-finishing of final products after assembling component parts for items
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors
- Examined incoming materials and compared to documentation for accuracy and quality
Education
High School Diploma - Drug Abuse Counseling
Hocking College
Nelsonville, OHGED -
Urbana High School
Urbana, OHSkills
- Fast learning
- Strong work ethic
- Practicing safety in every environment
- Works well under pressure
- Provide friendly and efficient customer assistance
- Setting up online orders and reservations
- Point of sale knowledge
- Menu Memorization
- Serving/bartending/food running/hosting
- Quality Assurance Controls
- BOH and FOH experience
Timeline
Server/Bartender
202 Tavern
01.2025 - Current
Server/Bartender
Boardwalk Bar and Grill
07.2021 - 01.2025
Server
Texas Roadhouse Restaurant
12.2020 - 06.2021
Delivery Driver/Cashier Assistant
Advance Auto Parts
07.2019 - 03.2020
Production Line Assembly Worker
Adecco
02.2016 - 07.2020
Production Line Worker
Tier One
11.2015 - 02.2016
GED -
Urbana High School
High School Diploma - Drug Abuse Counseling
Hocking College