Shannon Fowler
Armuchee,GA
Summary
Compassionate professional with an extensive background in fast paced customer centric working environments. Continuously elevating each customer experience by demonstrating strength in personalization and adaptability. A charasmatic personality has inspired me to explore career opportunities which will allow me to develop my passion for serving my community.
Overview
6
6
years of professional experience
Work History
Server/Bartender Shift Manager
Maine Street Coastal Cuisine
Cartersville, GA
12.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Maintained records of transactions made during shift as required by law or company policy.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Lead Spa Coordinator/Esthetician
THE TEN SPOT!
Atlanta, Georgia
10.2021 - 01.2022
- Managed daily operations of the spa, ensuring smooth and efficient customer service.
- Created a welcoming atmosphere by providing exceptional hospitality services such as booking reservations, attending to guest needs, and answering questions about treatments.
- Monitored inventory levels of supplies used in spa treatments and placed orders when necessary.
- Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
- Educated clients on proper skin care techniques according to individual needs.
- Recommended additional treatments or products based on individual customer needs.
- Communicated effectively with other members of the spa team regarding client concerns.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Server/Bar Manager
Ate Track Bar and Grill
Cartersville, GA
07.2018 - 09.2021
Education
Aesthetics -
Atlanta School of Massage
Atlanta, GA12-2020
Cosmetology -
Georgia Northwestern Technical College
Rome, GA12-2015
Skills
- Client Relations
- Multi-Task Management
- Organizational Abilities
- Communication Skills
- Fast Learning
References
References available upon request.
Timeline
Server/Bartender Shift Manager
Maine Street Coastal Cuisine
12.2021 - Current
Lead Spa Coordinator/Esthetician
THE TEN SPOT!
10.2021 - 01.2022
Server/Bar Manager
Ate Track Bar and Grill
07.2018 - 09.2021
Aesthetics -
Atlanta School of Massage
Cosmetology -
Georgia Northwestern Technical College
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