Dynamic, professional, and politically astute executive assistant with over 20 years of experience supporting senior managers and work teams in achieving business and mission priorities. Comfortable handling confidential information and managing multiple tasks with competing deadlines.
Overview
22
22
years of professional experience
Work History
Business Operations/ Office Coordinator / Events Planner/General Meeting Coordinator/Logistics
The MITRE Corporation
McLean Virginia
12.2007 - 05.2025
Executive assistant to the Division Director, Department Management, Group Leads, Task Leads, Members, and Affiliates to meet strategic sponsor missions.
Implemented status report for the Division Director to stay on track of the overhead budget and programs budget. Knowledge of Full time equivalent (FTE) hours supporting projects and programs acquired from different government agencies. (e.g. FAA)
Tracks training, social gatherings, supply, budgets where attention to detail is necessary to ensure budget is not over expended.
Harmonized the different elements of engagement (site conferences and exhibits) between MITRE and various sponsor groups for MITRE usability efforts.
Serve as the Division and Department’s point of contact for Division Department’s overhead budgets, Human Resources, CompuCom (Internal IT Provider), Helpdesk, Desktop Manager (DTM), Property, Subcontracts and other shared resources in MITRE for the work program groups or individual department staff.
Formalized completed Sponsor Deliverables for official sponsor submission under strict deadlines
System administrator for the shared MITRE systems under the department’s accountability
Serve as a proxy assistant on MITRE’s Integrated Project and Resource Management tool (IPRM database) for both Resource Manager and Project Lead when needed.
Serve as the SharePoint administrator adhering to requests from project leads, work leads, or work groups, of special site creation for their work program collaboration.
Coordinate utilization of SharePoint site, as a central repository for all things archived or current in the department (e.g. unclassified documents, pictures, list of lab equipment, records of purchase orders…etc.). Manage department’s SharePoint site exclusive access and user permissions.
Track and report on department compliance with corporate policies (e.g., federal time reporting requirements, security refresher training, )
Coordinate travel, accommodations, conference registrations, training budget, relevant courses (both internal and external) for staff in the department and staff affiliated with the department work programs.
Ordered and maintained stocks of office supplies, peripherals, and related operational equipment/supplies.
Prepared award certificates, procedural documents, new employee checklist and supply orders.
Coordinated interview schedules with Department Managers, Group Lead, candidates, and Human Resources Department
Advised the Business Analysis staff on expediting contract memos, at the division and corporate levels under tight deadlines.
Produced Department memos and other correspondence.
Develop and execute department records filing system to meet corporate and other policy requirements.
Serve as a backup helpdesk for SharePoint incidents.
Office Manager
Macy’s (Federated / Macy’s Dept. Store, previously Macy/Finlay Fine Jewelry Department, Hecht’s Department Store)
Arlington, VA
10.2006 - 06.2007
Held two highly visible positions, which supported: Store Operations, Human Resources, and Security Divisions.
Provided general administration support to the General Manager, Operations Manager, and Human Resources Manager on the daily store operations, executing the different task under tight deadlines to meet both employee and customer demands.
Supported over 200 staff members in payroll, benefits, and human resources activities and directly addressed specific employee concerns.
Coordinated activities for and communicated information to over 200 staff members, including senior executives and department store managers, daily.
Managed new hire documentation and reviewed relevant state and federal employment laws to ensure compliance.
Recruited, screened, and interviewed applicants under Equal Employment Opportunity (EEO) regulations.
Trained incumbents utilizing Computer Based Training (CBT) to improve product knowledge and other store initiatives.
Executive and Operations Administrator
Finlay Fine Jewelry
01.2003 - 01.2006
Provided Executive Assistant support to the Group VP, Operations Manager, Advertising & Marketing Manager, Human Resources Manager, Director of Stores and Regional Managers.
Liaison for customer concerns, that had been escalated to the corporate level and presented resolution as a member of problem solution committee. Exercising the “customer is always right” business fundamentals.
Performed daily sales, inventory, and month-end sales and product audits for group of 82 stores and reporting to corporate office under tight deadlines.
Responsible in translating weekly, monthly, and fiscal year total sales of 82 stores into one comprehensive spreadsheet for the Group VP.
Maintained and organized data through spreadsheet links for daily, weekly, monthly, quarterly, and annual sales, for accurate and efficient sales reporting.
Served as Group help desk IT assistant (i.e. set up workstations, password reset, software update, desktop navigation)
Education
B.S. - Information Technology
Stratford University
Falls Church, Virginia
A.A.S. - Information Systems
Coastal Carolina Community College
Jacksonville, North Carolina
Skills
Microsoft Office Suite proficiency
Schedule coordination
Office administration
Office management
Customer service
Administrative support
Client relations
Scheduling
Project coordination
File organization
Workflow oversight
Records management
Budgeting and finance
Staff management
Technical support
Strategic planning
Client relationship management
Inventory coordination
Process optimization
Document management
Inventory auditing
Report reconciliation
Travel coordination
Mail handling
Meeting planning
Vendor relations
Office equipment maintenance
Business administration
Calendar management
Correspondence management
Maintenance scheduling
Travel arrangements
Supply replenishment
Account reconciliation
Business management
Timeline
Business Operations/ Office Coordinator / Events Planner/General Meeting Coordinator/Logistics
The MITRE Corporation
12.2007 - 05.2025
Office Manager
Macy’s (Federated / Macy’s Dept. Store, previously Macy/Finlay Fine Jewelry Department, Hecht’s Department Store)
Customer Operations & International Logistics Coordinator at Snap-on EquipmentCustomer Operations & International Logistics Coordinator at Snap-on Equipment