Lissette Garduno Santillan
Louisville
Summary
Proficient in managing complex documentation and leading cross-functional teams, delivering culturally responsive services that elevate client satisfaction and streamline operational processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Operations & International Logistics Coordinator
Snap-on Equipment
Louisville
03.2025 - Current
- Managed international shipments end-to-end, ensuring compliance with customs regulations and timely delivery.
- Streamlined order processing and invoicing, reducing errors by 20% while accelerating billing cycles.
- Collaborated with freight forwarders and customs brokers to optimize shipping routes and minimize costs.
- Cultivated strong client relationships, effectively resolving logistical challenges and boosting repeat business.
HSPRS Caseworker
Kentucky Refugee Ministries
Louisville
05.2023 - 02.2025
- Delivered culturally competent case management for unaccompanied immigrant children.
- Designed individualized care plans to enhance outcomes and community integration.
- Coordinated with agencies, nonprofits, and families to ensure timely resource access.
- Accurately documented case notes to maintain comprehensive client records.
- Adhered to strict policies to uphold client confidentiality and data privacy.
- Compiled monthly reports summarizing caseload activities for supervisor review.
Supervisor
Goodwill Industries
Ypsilanti
01.2021 - 01.2022
- Directed operational teams, overseeing staff performance, financial reporting, and workflow optimization.
- Implemented process improvements, increasing efficiency by 15% and reducing reporting errors.
- Trained and coached a diverse team, fostering collaboration and high performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Student Ambassador & Admissions Assistant
Jefferson Community & Technical College
Louisville
08.2019 - 11.2020
- Facilitated admissions and orientation processes for ESL students, ensuring equitable educational access.
- Developed workshops and resources to enhance student success, boosting international student retention.
- Addressed inquiries from prospective applicants about admissions processes and financial aid options.
- Delivered interpretation services at meetings and conferences to support effective communication.
Education
Bachelor of Arts - Community Administration
University of Louisville
Louisville, KY05-2023
Associate of Arts -
Jefferson Community & Technical College
Louisville, KY01-2020
MBA - Management
Indiana University Southeast
New Albany, INSkills
- International logistics and supply chain management
- Client services and account management
- Customs compliance and documentation
- Case management and community advocacy
- Process improvement and operational efficiency
- Cross-cultural communication and bilingual support
- Microsoft Office Suite proficiency
- Data management expertise
Languages
Spanish
Native/ Bilingual
Certification
Exporting Procedures
Timeline
Customer Operations & International Logistics Coordinator
Snap-on Equipment
03.2025 - Current
HSPRS Caseworker
Kentucky Refugee Ministries
05.2023 - 02.2025
Supervisor
Goodwill Industries
01.2021 - 01.2022
Student Ambassador & Admissions Assistant
Jefferson Community & Technical College
08.2019 - 11.2020
Bachelor of Arts - Community Administration
University of Louisville
Associate of Arts -
Jefferson Community & Technical College
MBA - Management
Indiana University Southeast