Grace Hurley
Harrisburg,PA
Summary
Proven Sales Associate at CosmoProf, adept in upselling and customer service, increased sales revenue through exceptional relationship building and persuasive selling tactics. Skilled in POS system operation and teamwork, consistently met monthly sales targets. Demonstrates a professional demeanor and a goal-oriented approach, enhancing customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Sales Associate
CosmoProf
Harrisburg, PA
01.2008 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Cosmetologist - Cosmetology
Empire Beauty School Harrisburg , Pa
3941 Jonestown Road, Harrisburg, Pa 1710906.1984
Diploma - Business
Susquehanna Township High School
3500 Elmerton Avenue Harrisburg, Pa 1710906.1982
Skills
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Product Sales
- Customer Needs Assessment
- POS System Operation
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Merchandising understanding
- Merchandise Display
- Point of sale operation
- Shipment Processing
- Fraud Detection
Timeline
Sales Associate
CosmoProf
01.2008 - Current
Cosmetologist - Cosmetology
Empire Beauty School Harrisburg , Pa
Diploma - Business
Susquehanna Township High School