Grace Jackson
Saint Augustine,FL
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and booking management systems.
Overview
6
6
years of professional experience
Work History
Private Nanny
Helen Marcuantano
St. Augustine, Florida
02.2024 - Current
- Transported the children safely to appointments, social engagements or recreational activities.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
Spa Coordinator
Renata Well Spa
Saint Augustine, FL
02.2023 - 06.2024
- Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Provided guidance to spa therapists and other staff members regarding procedures and protocols for services provided.
- Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
- Managed communication flow by answering phones, routing and screening calls and coordinating incoming and outgoing mail.
Executive Assistant
United Healthcare
St. Petersburg, Florida
08.2022 - 01.2023
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Developed effective filing systems for easy retrieval of information when needed.
- Managed daily invoices, reports and proposals.
Server
Papa Lozzi Italia
Orlando, Florida
02.2022 - 11.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
Server
New York Pizza Company
St. Augustine, Florida
10.2018 - 08.2021
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Bachelor of Arts - Public Relations
University of Florida
Gainseville05-2026
Associate of Arts -
Saint Johns River State College
St. Augustine05-2023
Associate of Arts - Undeclared
University of Central Florida
Orlando, FLSkills
- Small business sales transactions
- Positive Reinforcement
- Schedule Management
- Behavior management techniques
- Positive and professional
- Team Collaboration
- Product and service knowledge
- Computer Skills
Affiliations
- Active Yogi
- Runners Club
Accomplishments
- National Honor Society member
- Deans List
References
References available upon request.
Timeline
Private Nanny
Helen Marcuantano
02.2024 - Current
Spa Coordinator
Renata Well Spa
02.2023 - 06.2024
Executive Assistant
United Healthcare
08.2022 - 01.2023
Server
Papa Lozzi Italia
02.2022 - 11.2022
Server
New York Pizza Company
10.2018 - 08.2021
Bachelor of Arts - Public Relations
University of Florida
Associate of Arts -
Saint Johns River State College
Associate of Arts - Undeclared
University of Central Florida
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